Difference Between RITM and Request

[Veera raju]

Hi,

Can any provide me the Difference Between RITM and Request.

please provide me the solution with Example.

Regards,

[Dubz]

Request items are generated when something is ordered on the service catalog but they will always be associated with a master request. They have different workflows governing them, a request item will require a specific workflow to fulfil the order whereas the request is more of an over-riding workflow to manage the end to end delivery of all associated request items.

[Anurag Tripathi]

One request can have multiple ritm in it.

For Eg. There is a request for employee onboarding. It will have multiple individual items like desk, laptop, visiting card, setting up payroll  etc, these are the RITMs. Now RITMs can have further tasks of more then one teams or individuals are involved in fulfilling an RITM and that is a task (sc_task)

Hope this gives you some clarity on Req -> RITM - Task

PS: please mark my answer correct/helpful if it helped you get the answer you were lookinig for.

[siva_]

Request - In Servicenow what we have for raising requests by the employee is Service Catalog 

Using Service Catalog we will build catalog items which by default will create a record in the request (sc_request) table

As soon as a request is created , a requested item(sc_req_item) is also created and a workflow can be attached to the catalog item which is used to generate this RITM automatically upon the creation of the request.

Task - Upon the creation of RITM we can have some tasks that can be created and these are configured in the workflow 

Now Coming to the typical use case : 

Lets take an example of all the things that an organization can set up for a new hire to settle up in the company 

A new hire will be having a form where he selects 

Which computer he want 

Which Desk (or) cubicle he wants to work 

The photo he needs to have printed on id card 

An AD account so that he can login in to the system

Our catalog item which a new hire can submit can have all these questions on it and once an employee submits a catalog item which generates the request and automatically as per the workflow configured , a requested item will be created and the tasks will be generated to Facilities department for looking up into his desk allocation , id preparation and IT department to have his computer setup and creation of login credentials

Once the tasks are closed then the RITM can be closed 

Hope you have got an idea on what you requested. 

Mark this answer as correct/helpful if it really helps.

Thanks,

Siva

[Koteswari]

Thank you...