Disable the Promote to Major Incident

[ShubhamK2600572]

I want to disable the property Promote to major incident when state is closed or resolved. How can we achieve this functionality.

[Ankur Bawiskar · Accepted solution]

@ShubhamK2600572 

share screenshot, where are you seeing this

It could be a workspace form action which you are looking for.

If you want to disable then do this, make the Form Action as Active=false

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @ShubhamK2600572 

For this you need to add a condition in UI action that state is not Resolved or closed.

[ShubhamK2600572]

When we right click on the header of the incident ticket, the option is still visible.

[Dr Atul G- LNG · Accepted solution]

Did you added teh condition in UI Action?

Go to the UI action, open the 'Promote' UI action, and add a condition like this

https://www.servicenow.com/community/developer-forum/hide-ui-action-by-role-and-state/m-p/2589305

[Ankur Bawiskar · Accepted solution]

@ShubhamK2600572 

share screenshot, where are you seeing this

It could be a workspace form action which you are looking for.

If you want to disable then do this, make the Form Action as Active=false

If my response helped please mark it correct and close the thread so that it benefits future readers.