Dot walking not works for dependant fields ?

[bourhoud]

Hi all,

Working on a Helsinki instance.

I have an issue on dependant field, set on a choice list :

My choice list is a custom field on alm_hardware, which contains status. These status depends on the type of another OOB reference field, stockroom.

Let's be more concrete :

If I select a stockroom which has type "Central Warehouse", my list of values contains several status.

If I select another stockroom, with another type, my list of values changes for anothers status, specific for this type of stockroom.

To do this, I set the following :

- Check dependent field to be true

- dependent on field : stockroom type

- specifies a dependant value for one of my choices, with the sys_id of central warehouse type

My tests go wrong, my choice never appears, even if I select a central warehouse stock room.

If I do the same, by specifying my choice list directly dependant on a stockroom (without dot walking), it works...

Does anyone know where I'm wrong ? Is it a known issue in Service Now ?

[oharel]

Yes, that's how I do things when needed.

Scripting can be avoided in many cases in SNOW, but sometimes it cannot be avoided, and I think this is one of those cases.

harel

[bourhoud]

Ok, I take in account your point of view, that I share...

I'm just disappointed that using dot walking for dependant values doesn't work

Thanks harel.

[bourhoud]

harel,

Please note that I've managed to make it work, but... it needs the Asset form to be reloaded, to reload choice values list with the one I want...

I really don't understand why it works on change, in real time, when it depends on stockrooms id, but it doesn't when using dot walking...

So, I don't have other choice to implement your solution.

Thanks you again.

[oharel]

Can you explain what you mean by " it needs the Asset form to be reloaded, to reload choice values list with the one I want."

harel

Please mark as correct or helpful based on impact

[bourhoud]

When I just change my stock room, as explained in this topic, nothing happens, my stock status list doesn't change.

But I noticed that if I reload my form, my stock status contains values I want, for the type of the stockroom I selected =/

If I resume the issue :

stock status dependent on stock room : it works, I change my stock room and my stock status list changes in the same time.

stock status dependent on stock room type (so with dot walking) : doesn't work except if I reload the form....

Strange, isn't it ?