duplicate change request being created

[humblecommitted]

Hello Community,

I was wondering if anyone on here would know why this situation would occur.   It seems that a user has created two Change Requests.

The odd part is they both have the same UID and I thought that ServiceNow would never created the same UID for any record.

Could this be cookie related?   I would have a similar issue with workflows and was wondering if this was the same type of situation.

I have provided screen shots below.   If there are any fixes please let me know as I am all ears.

Thank you!

[Brian Dailey1]

Hi Orlando,

While it should usually get the next number in sequence, this is not the unique id.   The sys_id field is the unique identifier for each record, but what you're referencing is the number field.   It's possible to enter non-unique numbers in this field... if a user has access to change it, or possibly if you have a script functioning improperly somewhere.

Thanks,

-Brian

[rameshg · Accepted solution]

I have seen similar behavior when user clicked the update/save button twice to create a change record. But this looks like 3 hrs apart. There is a lot of talk about duplicate numbers in the community and wiki there is a problem record also for this.