Roles usually used to redirect email notification to Native View
Hi,Can anyone please help me what are the roles usually used to redirect email notification to Native View?
Forum Posts
Pull answers from Risk Assessment from Change Request
Hi, i got a requirement where if the Business Impact is TRUE, an approval will go to particular users.My question is how to get the answer from the variable from the risk assessment from Change Request?
isInSchedule and GlideDateTime not working as intended
Hello SN Community,I am currently trying to resolve an issue regarding sending a notification only within a scheduled window. The client only wants to receive emails between Mon-Fri 8am-6pm. In the code I subtract 5 hours to compensate for the UTC ti...
CMDB federated?
Does Service Now supports federation wherein we don't bring all CIs details in CMDB rather creates a link to some other application to fetch details only when required??
Resolved! Catalog item variables editable for Approvers in the RITM
For a catalog item, when the request is submitted the RITM is created and the approval is triggered for two approvers, At this approval stage the RITM variables should be editable for the two approvers in the RITM for that particular Item. I have tri...
Yes button not working on glide model popup
In my custom table, there is a check box, when the form loads, I have configured this popup when form loads, if any user clicked the yes button, the checkbox should be make true, but its not working , how can i do that?
SLA and OLA
Hi Team, I am building a catalog item with 10 tasks , client wants 45 days sla for RITM and also want to track sla/ola for catalog tasks .Can I create SLA for RITM with conditions item =xyz, start is work in progress , duration 45 days and SLA or OLA...
The banner announcement must be disabled once the user has viewed it. Is there an option to set this
Hi, The banner announcement should automatically be disabled after the user has seen it to avoid repeated displays and improve user experience. This ensures that users are not distracted or annoyed by the same message multiple times. Imp...
ATF - Test Generator and Cloud runner
We are generating a Test Suite using the Test Generator and Cloud Runner.Our requirement is to create test steps for a single catalog item.We created a preset and selected the catalog item name, with the Table sys left empty (so no table is listed).W...
can some one give me detailed information about robust Transform Engine (RTE) in servicenow
I getting data of 500 Mb and it is impaction on performance what exactly I can do to improve performance? As a developer what measures you can do? This was the question asked in interview Can some one help me with detailed information with scenario h...
Set Out of Office on Microsoft Teams & Outlook via Microsoft Graph API
ObjectiveAutomate the process of setting Out of Office (automatic replies) for a user using Microsoft Graph API from ServiceNow. This covers the API setup, payload structure, and response handling.PrerequisitesENTRA ID Application Registration with t...
Transferring scheduled report/export set to SFTP (Azure Blob)
Afternoon, We've recently received a request to change a scheduled report that's been going to email recipients on a weekly basis over to an export / upload to an azure blob sftp destination. We are not licensed for the SFTP Spoke in Integration Hub...
We have identified multiple cases where users are not receiving incident assignment notification emails when incidents are assigned to their group.Examples:• User 1: Sai alampalli From group TNT_SPT_GLB_SpsOrcWMSInfosys.• User 2: Haripriya Bandi fro...
Variable set removal from Catalog item
Hi, I removed existing variable set from catalog item in Dev and moved the changes to Test. its captured in update set, the variable set still exists on catalog form, several times i did removed and moved, still the variable set exists on catalog ite...
Yokohama Features Clarification
Can anyone please help me with the following doubts regarding Yokohama features1. Is the Business portal free if we have an ITSM Pro licence?2. Also, help me with the scenario and the functionality of Multi-language Support in Catalog builder, and is...
