Hi All, My customer wants a sync between operational status and instal staus for all the choice values present. Ex:If operational status changed to retired then install_status should get change to retired and vice versa If install status changes to I...
Does anybody know if you can change the order of the "emojis" in the survey template simile faces? Default is very dissatisfied to very satisfied. I would like them the other way around, from very satisfied to very dissatisfied. I found this artic...
Hi, In Dictionary entry of Author field in knowledge table under Default value tab the Dynamic Default was enabled and value is set as "Sender" . But due to some POC is disabled the checkbox and did my testing but when I was trying to enable the f...
I have a flow attached to catlog item. Whenever im trying to raise a catalog item, my flow executions show that 'Queued'. Please find the attached screenshot. Any help on the issue would be appriciated.
(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { // implement resource here var data = JSON.parse(request.body.dataString); var number = data.id; //var state = data.state; var gr = new GlideRecord(...
Hi,I am doing the modifications on the OOB service catalog request workflow. I removed price and group approval part from that. I created one catalog from the sc_cat_item table. Another one created from software model record using publish software to...
Please advise if I make someone a Business stakeholder can they view dashboards and if so what else does this role give them access to do? Thanks
Good afternoon.Last time, I had raised a ticket on how to create a Word Cloud Dashboard. Link is below for reference.Link: Solved: How to create a Word Cloud Dashboard from ts_query... - ServiceNow CommunityNow, the issue is, on a particular table, I...
Hi All, I am facing strange issue, i have created a schedule entries where i gave timings as 3 am to 6 am when i see from admin side it is showing 3 am and 6 am but when i see by impersonating and itil user it is showing as 2 am to 4 am. i don't unde...
I have written a notification on problem task table when record inserted or updated.And added condition when problem.priority = critical or high notification should be triggered to 'ABC' group(in the group field selected one group) Notification is no...
Hi Experts, We have a OOTB business rule "Query Users" that checks if the logged in user has admin or user admin role. If the logged in user does not have the roles, then restricts access to the inactive users by addinga query condition in the query ...
We only have ITSM Standard subscription. When taking inventory for asset management, I would like to use a barcode reader or smartphone to scan and enter codes. Is this possible? Is there any guidance for it?
in catalog there is one scenario how to create > Type of machines (Windows or MAC, which can be pulled in from CMDB) , can you please help me on this? Regards,Syed Nayeem
I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...
Hi Everyone, I have an UI action called “Request Document” button. When I click on UI action I would like a popup message to appear that says "Are you sure you want to send this Request Document." In the popup window, there should be two buttons. “Pr...
