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Pictures/Icon's as selectors in Service Catalog

From the Service catalog, when building a catalog item (in this ex, for requesting a monitor cable or converter/extender), what is the best way to use pictures to select an item vs checkboxes, drop downs, etc.  Since I don't expect most users to know...

adamrauh by Kilo Expert
  • 1765 Views
  • 6 replies
  • 0 helpfuls

Deactivate the announcment "Alert : Appsec Daily Data Collection"

Hello, Need to deactivate the OOB announcment "Alert : Appsec Daily Data Collection". I make it active as "false". However it will activating  automatically after some time. What code makes this announcment as active automatically. Can anyone help me...

Vinay49 by Tera Expert
  • 856 Views
  • 3 replies
  • 1 helpfuls

How to properly tie CI's to Change Requests

Hey Guys,   Sorry if this is the wrong place but I wanted to know the best way to relate ci's to a change request. My company is wanting to basically tie a Service and Service offering at the Change Request level and actual CI's at the change task le...

johansec by Tera Guru
  • 486 Views
  • 1 replies
  • 0 helpfuls

Report - Filter condition based on aggregation result

Hey,I created a report on the alm_asset table, I want to display 'only' the records having the sum of their quantities below a value contained in another field. in the 'Filter Condition' zone, I can't filter based on the SUM calculated by the aggrega...

Resolved! Unable to move UI Action Modal in an incident

Hi everyone, hope you can provide me with some ideas / or a yes or no for this issue.  We have a UI action modal on our P1 incident form to allow our MIM's to send a Text Message out when a P1 is ongoing.  The modal pop up once the UI action is selec...

Resolved! Fields Unavailable on Template Form

Since upgrading from Helsinki Patch 9a to Jakarta Patch 3, non-admin users can no longer see all of the fields when building an Incident template. ITIL workers now only see these fields:At the same time, ITIL workers still see all fields when buildin...

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