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Edit Group membership double click not working

Anybody else seeing an issue where when you try to edit group membership, double clicking on a user is not moving them to selected side? I'm on Utah and still using UI16. I noticed this issue after we upgraded.  

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Resolved! Metrics not woking for scooped applications

Hi Community,  i am trying to add a matrics for my custome created scope application(hotel booking request). i created the metrics and added in releated list of scoped application. still it is not working as expected.and i am in my custome applicatio...

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vits18735a0 by Tera Contributor
  • 1029 Views
  • 3 replies
  • 1 helpfuls

SLA warning Notification when incident reaches 75%

I created a notification on incident_sla db view to notify the assignee and assignment group manager when incident reaches 75% and state is not one of 'Resolved' or 'closed' these are the conditions Send when: Event fired Event name: sla.warning.parm...

rez4 by Kilo Guru
  • 1554 Views
  • 3 replies
  • 1 helpfuls

Resolved! 6 Quick Tips to Access Data Faster in ServiceNow

6 Quick Tips to Access Data Faster in ServiceNow 1. View All Tables sys_db_object_list.doLists all tables in the instance.Use filters like nameSTARTSWITHcmdb_ci for out of the box tables.Use filters like nameSTARTSWITHu_ for custom tables 2. Explore ...

Catalog item with a information page as a result?

Hi all. I'm wondering how a Catalog Item could be implemented so that after filling the form and clicking submit, the user is presented with a page containing some data or information related to the information they provided via the form. Any ideas h...

Ingimar by Tera Guru
  • 717 Views
  • 2 replies
  • 1 helpfuls

KB article preview is not working

Dear All,We have a knowledge article with an attachment that needs to be previewed, but the preview isn’t working. We checked in the portal and in kb_view format. We can view the attachment from the attachment view options, but we cannot access the a...

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Resolved! Org unit Creation

Hi guys, how do I create additional Organizational Unit in ServiceNow that will be visible in Incident and Problem management?

LoveA by Tera Contributor
  • 895 Views
  • 4 replies
  • 1 helpfuls

Users being removed from the group by system

Hello Experts, I'm trying to add one person to some group but when I check next day that person is not showing up in the group members. As part of troubleshooting I've checked the deleted records and found that it is updated by system. I've checked a...