Hi Community,We are using the Service Portal and would like to understand user behavior around search — specifically the Zing Search.Is there a way to report on:What users are typing/searching for in the portal search? Whether their search queries ar...
I have a couple of situations occurring and can't figure out why they are happening. While the situations are very similar, they don't seem to overlap and don't seem to be related (could be coincidence, could be something I'm missing) Issue #1 - A ...
I need to add a variable to a Standard Change that will only be used by that Change,
In Service Portal I want to add same quick link like esca portal one how to do it , OOTB widget showing link with wider width and bog in size., I want to use the same as esc portal one.
Hello community, I have an MRVS in a record producer and I need the values passed to the MRVS to create a record in a table (x_acel2_csc_payment_extension_assistant). I created a BR for this, but for some reason it is not working. I need each row i...
Hello,I'm trying to emulate a scenario on ATF, the scenario includes opening an item on SP, ordering it, and then checking if certain fields are visible on the RITM form.What i can't figure out is how i'm supposed to check the values of variables on ...
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
Hello all,It seems there is an error when I try to check the Translation section for any Catalog Items there. Has anyone come across this?
Hi everyone,this discussion is about retrieving the assignment group value from standard change templates.Given that we have the standard change proposal numbers, is there any out-of-the-box functionality available to extract the assignment group val...
Non-itil user cannot access a particular category on the end-user portal. The non-itil user gets the message, "Logout Successful" when trying to access the end-user portal. Also, when the admin impersonates the user, the admin can get to the portal...
When you click on UI Action button: "Assign Remediation" need to get field values "Sub PTASK type" ,"Cause code" and "Sub Cause code" dynamically to the redirect URL "action.setRedirectURL('problem_task.do?sys_id=-1&sysparm_query=problem_task_type=re...
Hi, I have created an after business rule that will automatically create a problem record once new INC is created with priority-new. Some of the details for problem record are taken itself from the same INC record. The issue here is.How should i g...
Dear Members We have scoped application in which to tables are extended from TASK table. 1st table - ABC2nd Table - XYZ The records are creating via API to the ABC table and then Task record creates in the XYZ table via Flow designer. (same concept a...
Hi All, I have 3 fields A,B,C referencing to a table of type String. In Catalog item we have MRVS where we have those 3 fields of type Look Up Select box reference to that table.I want to implement the scenario where Field B should depend on Field A ...
Hi, I have a voucher but am unable to claim it. Can anyone help me out, please? When I attempt to claim the voucher, it displays the following
