Hi All, Has any one implemented video guided tour in Service Portal.We have a requirement where we want to provide a video tour to our users ,about all the steps.What is the best approach to achieve this. Thanks,
We’re looking to track when an analyst begins working on a problem case. I noticed the "Expected Start Date" field exists in the Problem table, but I have a few questions:Is there any out-of-the-box (OOTB) logic tied to the "Expected Start Date" fiel...
Hi everyone,I recently worked on a requirement where I had to compare a catalog item variable (date field) with today’s date inside Flow Designer.Requirement:I have a date variable in my catalog item called “Start Date”. When the start date matches t...
Can somebody clear my doubt on this? and Which is more preferable? Thanks & Regards,Soham
Hi Team , User is inactive in the user table and while doing activation we are receiving this error "the In order to prevent the logins, user must be locked out."(to make active lockout field make false and active make true). I am not able to active...
Hi everyone! I'm currently working on a requirement, where we need to show cmdb_ci data in a list collector variable. I'm using on change client script and script include to filter the data based on the choice selection in another variable.But curren...
Hi all , I have custom application called leave management developed on my pdi using studio for my learningbut how do it move it let's say to my 2nd pdi can anyone guide as I am currently learning custom application development. thanks
Hi All,I have been researching options for selecting a barcoding\scanning system for integrating with ServiceNow. I have come acrossCG4 Asset Tracking System which looks like it is officially certified to integrate with ServiceNow. I was just wonderi...
Hi All,I have a requirement to create RITMs from an Excel sheet for a catalog form. I've already imported the open records and generated RITMs successfully. Now, the customer wants us to import closed or historical data too.According to the workflow,...
Hi everyone,I have 3 UI Policies, and each of them contains around 8–9 UI Policy Actions (show/hide and mandatory conditions for variables). But the UI Policies are not working as expected.I already checked the Order and also tried Reverse if false, ...
Background: We recently upgraded from Rome to Tokyo. We do not use Major Incident Management. After the upgrade, we noticed two new fields on the incident table: Business Impact and Probable Cause. These are visible OOB on the incident form in the S...
In our environment, we have many non-IT users with ITIL roles. ServiceNow is being used for task assignment for the entire company and all this is run off the Incident table. (Note: I know how bad this is. I inherited this and did not design it. Thi...
Hi everyone,I'm working on a Catalog Item form in ServiceNow and I have a requirement to make the Attachment field mandatory. Specifically, I want toDisplay a red asterisk (*) next to the attachment section so that users know it's required — just lik...
I am trying to create new Dynamic Filter Option to reset the SLAs.I have try to create both Client Callable as well without Client Callable Script Include and trying to call in the Dynamic Filter but it is not going inside the function created in Scr...
Good morning! I will start by explaining the need we have. Our service catalog has over 2000+ items, and its growing fast. As such, we're trying to find ways to minimize the creation of new variables, to reuse those we have already have. A lot of the...
