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Pre-populate 'Compose email' form with email template

Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way to pre-populate this email with an existing email template. I have created a UI action to replicate this functio...

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Copy attachment from ritm to sc_task when added through native UI

Hello Experts,I am facing the below issue as the image is getting duplicated. Below is my script which is written on sys_attchment table (after insert).Please help .(function executeRule(current, previous /*null when async*/ ) { var ritmSysId = ...

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aksh3 by Giga Guru
  • 362 Views
  • 3 replies
  • 0 helpfuls

Resolved! On-Call Rotation/Combined Onshore & Offshore

I am stuck, racking my brain on how to set-up this On-Call rotation schedule: Onshore/USBob, Carol, Ted, Alice Offshore/IndiaPatel Offshore supports 12:00 AM CST to 11:59 PM CSTOnshore supports 12:00 PM CST to 16:59 PM CSTOffshore supports 17:00 PM C...

Resolved! ITIL standards for Problem Management - Accept Risk

We've recently migrated to the latest problem state model and noticed that the "Accept Risk" UI action closes the Problem record as Closed Complete. To our understanding accepting risk does not necessarily mean that a Problem is completed, but that t...

juddmnu by Tera Contributor
  • 1440 Views
  • 6 replies
  • 5 helpfuls

リストからフォームに添付されているPDFファイルをエクスポートする方法

下記のServiceNowの実装方法についてご教授願います。(Export PDF file attached in form from List by clicking custom export button) リスト画面にカスタムで作成したエクスポートボタンを押下し各レコードのフォーム画面に添付されているファイルをPDFとしてエクスポートすることは可能でしょうか各レコードに添付されているファイルは1つのPDFファイルとしてエクスポートしたいと思っています。リスト上で2レコード選択してエクス...

tasks are closed incomplete

Hi All  i configured workflow if approval approved one task is created to management team after management task completed i need to create 4 tasks for i used branch activity four task was created but any one of task closed complete remaining 3 tasks ...

kotab by Tera Contributor
  • 239 Views
  • 1 replies
  • 0 helpfuls

Disable View IN Old Desktop Client option

Hello all, Has anyone been able to determine how to disable the options to Start a Microsoft Teams Chat in Old Desktop client and make the option default to start? When I click on Start Chat, I only want Web Client or Desktop Client option as that is...

Domain Separation - Form Replicate

I have a total of 10 domains, each containing an incident form with a different layout. The requirement is to make all form layouts the same across all domains. I have attempted to write a script to copy the form layout from one domain and replicate ...

Resolved! Mailbox account is not receiving the emails in servicenow

There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox...

satya30 by Tera Contributor
  • 1130 Views
  • 17 replies
  • 1 helpfuls

NowLearning Integration

Hello, I've installed the NowLearning plugin to integrate it with my PDI. However I cant seem to get it to pull any data. Any ideas where I'm going wrong? All my credentials are correct and I can only assume its the scope. I'd be eternally grateful i...

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Andrew_TND by Mega Sage
  • 301 Views
  • 1 replies
  • 0 helpfuls