Duplicate notifications are triggering

Harish74
Tera Expert

‎11-04-2020 04:30 AM

I have a notification. This notification will trigger through an event from workflow. While I'm trying to test this in email logs, I can see there are three notifications(duplicate) triggered at the same time. For the three notifications the originating event and notifications are same. 

 

Please help me with this ASAP. I want the notification to be triggered only once. The notifications that are highlighted below in red are triggering thrice.

find_real_file.png

Labels:
Preview file
51 KB
0 Helpfuls
  • 2,435 Views
20 REPLIES 20

johnfeist
Mega Sage
Mega Sage

‎11-04-2020 05:22 AM

Hi Harish,

There are three ways that a notification can be triggered.  You are looking at one of them, firing an event.  They can also be triggered by a database action or a flow.  I would suggest the following:

  • Check that you don't have multiple notifications with the same text but different triggers or more than one copy of the notification that is triggered by the event.
  • Go into the events log and see what events are firing and when.
  • Check that you don't have an event that triggers an email firing from a business rule or client script.
  • Make sure that the flow pictured isn't invoking a subflow that is triggering a message.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster
0 Helpfuls

Harish74
Tera Expert
In response to johnfeist

‎11-04-2020 05:46 AM

Hi Johnfeist,

I have checked the event logs as you suggested. There also I can see the same event is triggered thrice at the same time. Even the field values of those events records are the same.  And I have checked all the bullet points you listed. My notification won't satisfy those bullet points.

What should I do now???

 

0 Helpfuls

johnfeist
Mega Sage
Mega Sage
In response to Harish74

‎11-04-2020 06:01 AM

Hi Harish,

You can try deactivating the notification that is being sent.  If you still see the notification being sent, then you have another notification that is being fired.  Also have you checked that there are no other workflows or flow designer flows triggering the message(s)?

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

 

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster
0 Helpfuls

asifnoor
Kilo Patron

‎11-04-2020 06:05 AM

As per the workflow, i see that the event is being triggered from different places. 

open the record and click on show workflow and check if the created event line is triggered thrice. If so then you get 3 notifications.