Editing Activity Due

[reidjo1]

My company is trying to get the Activity Due to change from Unknown to show the actual time/Date like it should. How does one go about changing it so that it will stop showing this unknown message. Kind of new to this ServiceNow and so a step by step would be really grateful. Thanks

[ccajohnson]

Please let us know more about what you are trying to accomplish. Screen shots would be helpful. Once we know, we can offer an appropriate solution.

[Mike Allen]

OOB, it is set to not be populated.   You would have to create a business rule that sets the value based on what your requirements are.   For example, if you want it to be a flat one hour, so this:

current.<duration field>.setDisplayValue('0 01:00:00');

That is days, hours, minutes, and seconds.

[reidjo1]

So this is what it is showing in the Task area of Service now and it says Activity due is "Date by Which the inactivity monitor expects the task to be updated".

Also Mike, Where in ServiceNow would I go to create a Business Rule at?

[nikita_mironov]

Hi

I do not recommend to use activity_due as it is maintained by Inactivity Monitors, so if you set Inactivity Monitor against the affected table in the future then activity_due will be modified after each task update with value that is equal to current date/time + Inactivity Monitor Duration.

You may want to use similar field "follow_up" (Follow Up) which is not touched by anything. You will be able to set up Reminders based on that field value which is also good thing to drive your tasks to closure.