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Email Client

JP6
Tera Contributor

‎02-13-2024 04:26 PM

How to pull the assignee field(fulfiller) from  sc_task table to the requested item table in Email Client.

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Mark Manders
Mega Patron

‎02-13-2024 11:35 PM

You should be able to script to that field. Only issue is: it's a one-to-many relation, so what if multiple tasks are on the RITM, with different assigned_to's?

By the way: you can't script directly from the template, but you can call a Notification Mail Script: https://www.servicenow.com/community/in-other-news/different-email-client-templates-based-on-field-v...


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Mark
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 03:15 AM

Hi @JP6 

 

https://www.servicenow.com/community/itsm-forum/email-client-template-auto-populate-recipient-as-the...

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