Email Client

JP6
Tera Contributor

‎02-13-2024 04:26 PM

How to pull the assignee field(fulfiller) from  sc_task table to the requested item table in Email Client.

0 Helpfuls
  • 186 Views
2 REPLIES 2

Mark Manders
Mega Patron

‎02-13-2024 11:35 PM

You should be able to script to that field. Only issue is: it's a one-to-many relation, so what if multiple tasks are on the RITM, with different assigned_to's?

By the way: you can't script directly from the template, but you can call a Notification Mail Script: https://www.servicenow.com/community/in-other-news/different-email-client-templates-based-on-field-v...


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 03:15 AM

Hi @JP6 

 

https://www.servicenow.com/community/itsm-forum/email-client-template-auto-populate-recipient-as-the...

LearnNGrowAtul_0-1707909321265.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls