Email notifications not getting triggered for the watchlist

[FemyM]

In the request, I have added a variable "Notify Additional User"(list collector) and then mapped it to the watch list of RITM (flow designer).
I have also added the watchlist under "who will receive" in the notification also...But still the notification is not triggered.

[shantanu_patel8]

Hi @FemyM ,

Looks like the watchlist in "Request" is not yet populated. This would be the most viable explanation to the issue you are facing.

Remediation could be by done by following ways:

1. Notification can be created for service request table and in the when to send you can use filters like catalog item is <catalog_item> and watchlist changes.

2. You can make some changes in the workflow. You can add some timer to allow the request to be populated or use a event scheduled in 5 minutes so that the notification will be triggered 5 min after the RITM is created there by giving time for watch list value population in service request.

Mark the answer as correct and helpful if it resolves your issue. Happy Scripting 🙂

-Shantanu

[FemyM]

In the email log, the "watchlist " user is in the recipient list

[shantanu_patel8]

In that case you need to check if the users are active and not locked out. 

Check if the users in the watchlist have email field populated.

[Ankur Bawiskar]

@FemyM 

if watch list users are there in email log, then are you saying only few users are not getting the email?

what do you mean? please share screenshots.

if some users are not getting email then check this

1) user is active, not locked out

2) has email field populated

3) has notification preference enabled

If my response helped please mark it correct and close the thread so that it benefits future readers.