Email Script with .hasRole() always evaulating 'true'

[Luke10]

Hello,

I'm working on an email script that should include a link to the incident ticket if the user role is 'itil' and if anything else they'll be directed to the ESS portal.

My if/else statement is working. But for some reason .hasRole is always 'true'. I thought it was because I was logged in as an admin, but when I impersonate a user with no roles, I still only get a notification with the incident link.

Can anyone spot what I'm getting wrong?

Thanks!

	var currentUser = gs.getUser();
	var link = current.getLink();
	
	template.print(currentUser.hasRole('itil'));
	if (currentUser.hasRole('itil')) {
		template.print('<a href="' + link + '">GO TO INCIDENT</a>');
	}
	else {
		template.print('<a href="https://dev.service-now.com/ess">GO TO PORTAL</a>');
	}

[Mike Patel]

try below. You cannot user preview in notification since it will grab logged in user role. 

var currentUser = gs.hasRole('itil');
var link = current.getLink();

template.print(currentUser);
if (currentUser){
	template.print('<a href="' + link + '">GO TO INCIDENT</a>');
}else{
	template.print('<a href="https://dev.service-now.com/ess">GO TO PORTAL</a>');
}

[Luke10]

I tied this, too. It always evaluates to 'true'. And I tested by impersonating a non-itil user and actually viewing the email sent. Which I've been doing also before now. Maybe I'm testing this wrong?

[Mike Patel]

try below if you want to get role of requested_for user

var currentUser = gs.getUser().getUserByID(current.requested_for).hasRole('itil');
var link = current.getLink();

template.print(currentUser);
if (currentUser){
	template.print('<a href="' + link + '">GO TO INCIDENT</a>');
}else{
	template.print('<a href="https://dev.service-now.com/ess">GO TO PORTAL</a>');
}

[Luke10]

Tried this, too. I keep getting false even if they have the itil role.

[Mike Patel · Accepted solution]

just to be clear you want to show go to Incident only when caller_id user has itil role?

var currentUser = gs.getUser().getUserByID(current.caller_id).hasRole('itil');
var link = current.getLink();

template.print(currentUser);
if (currentUser){
	template.print('<a href="' + link + '">GO TO INCIDENT</a>');
}else{
	template.print('<a href="https://dev.service-now.com/ess">GO TO PORTAL</a>');
}

if you want to get other field than you need to change current.u_requested_for in belwo code.

var currentUser = gs.getUser().getUserByID(current.u_requested_for).hasRole('itil');
var link = current.getLink();

template.print(currentUser);
if (currentUser){
	template.print('<a href="' + link + '">GO TO INCIDENT</a>');
}else{
	template.print('<a href="https://dev.service-now.com/ess">GO TO PORTAL</a>');
}