How can I make the priority field editable in the incident form?

[jesusnava]

Hello,

Greetings, By default, the priority field is read only in the incident form but I would like a certain role, to be able to modify the Priority, do you have any suggestions?

Thank you!

[Jeff Currier]

Priority is a calculated field.

By default, the Priority field is read-only and must be set by selecting the Impact and Urgency values. To change how priority is calculated, administrators can either alter the priority lookup rules or disable the Priority is managed by Data Lookup - set as read-only UI policy and create their own business logic.

You can read more here, but I would consider this carefully before trying to change the default behavior

[jesusnava]

Hello Jeff,

Thank you for answering, and I agree with you this has to be done carefully, what you commented was to disable the lookup rule, the look up is fine because anyways the result will be based on impact and urgency, all I need is to have that field editable, remove the read only.

Thanks!

[Jeff Currier · Accepted solution]

Just removing the read-only isn't enough.  It is being updated or calculated by the other two fields, so in order to make it editable, you need to disable the rule.  With the rule enabled, it will keep the value in sync with the impact and urgency values

[jesusnava]

Thank you Jeff for your help!