Encrypt attachment in service portal

GChanner
Tera Guru

With the Paris release there is an option to encrypt attachment in service portal.

What does the encrypt option do if you choose to encrypt the attachment?

1 ACCEPTED SOLUTION

Samaksh Wani
Giga Sage
Giga Sage

Hello @GChanner 

 

Upload and Encrypt the Attachment means, It will encrypt the name of the file, with SHA256 code, 

 

For eg Your file name is TestDoc , it will encrypt as something :-

0a979e43f4874eb24b740c0157994e34636eed0425688161cc58e8b26b1dcf4e

 

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

View solution in original post

3 REPLIES 3

Samaksh Wani
Giga Sage
Giga Sage

Hello @GChanner 

 

Upload and Encrypt the Attachment means, It will encrypt the name of the file, with SHA256 code, 

 

For eg Your file name is TestDoc , it will encrypt as something :-

0a979e43f4874eb24b740c0157994e34636eed0425688161cc58e8b26b1dcf4e

 

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

GChanner
Tera Guru

Thanks Samaksh,

 

The concern we had was that we thought it would impede a fulfiller from opening the file if they have to review the attachment before completing the task.

 

Regards

Garfield

To be honest we had problems with this.

We decided not allow users to encrypt attachments.

Therefore you can set below property to 'false'

/nav_to.do?uri=sys_properties.do?sys_id=0a0545a6c3001110de5da585b140dd4e