Encrypt attachment in service portal

[GChanner]

With the Paris release there is an option to encrypt attachment in service portal.

What does the encrypt option do if you choose to encrypt the attachment?

[Samaksh Wani · Accepted solution]

Hello @GChanner 

Upload and Encrypt the Attachment means, It will encrypt the name of the file, with SHA256 code, 

For eg Your file name is TestDoc , it will encrypt as something :-

0a979e43f4874eb24b740c0157994e34636eed0425688161cc58e8b26b1dcf4e

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh

[GChanner]

Thanks Samaksh,

The concern we had was that we thought it would impede a fulfiller from opening the file if they have to review the attachment before completing the task.

Regards

Garfield

[PetrP]

To be honest we had problems with this.

We decided not allow users to encrypt attachments.

Therefore you can set below property to 'false'

/nav_to.do?uri=sys_properties.do?sys_id=0a0545a6c3001110de5da585b140dd4e