End users are not able to see Additional Comments Field

[sriram35]

Hi Team,

End users are not able to the additional comments field. In form layout, additional comments field is selected. 

[Virendra Mali]

Hiii,

Try this code ,I think it will help you

 
if(g_user.hasRole('public'))  //the user who has public role can't access comment field
{
  g_form.setVisible('comments',false);//set invisible additonal comment field

}

Mark Correct and Helpful If Applicable.

Regards,

Virendra

[Himanshu Dubey]

Hi

Is it not visible when ticket is closed? if yes then check OOB UI action reopen incident