Error "Information could not be downloaded from the server because the transaction was cancelled"

[PGhate]

Hello All,

We have requested items related list on request item form and non-admins are facing below error while trying to select the requested items . Can anyone help with what could be the root cause.

"Information could not be downloaded from the server because the transaction was cancelled".

Thanks in advance!!!

[Kajal Goti]

Hi,

Please refer ServiceNow support article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0814702

Please mark as correct/helpful, If you find any help

[PGhate]

Hello Kajal,

This is issue is specific to a particular role that is custom created. ITIL and admin users do not have this issue.

[Ankur Bawiskar]

@PGhate 

Is this happening for all records?

Why to have RITM in the related list of RITM again

Regards
Ankur

[PGhate]

@Ankur Bawiskar 

The related list is available only for one specific catalog item and the issue is only with users having the custom role. I also checked for before query business rule but there isn't any. Also if I impersonate user with custom role and try to apply filter manually I am easily able to get the list it is just not loading the data when we select the edit button.

Requirement was to have ability to add any similar kind of requested item under same requested item with the choice being of the end user. 

Thanks