Hi, We have a custom application which consists of a single table for one of our business units to log and track their own tickets. This was created as a simple ticket tracking app, but now their requirements have grown and they would like to start u...
We have a company website that all our users can log into and I was just curious if it would be possible to get the chat icon that shows up in the service portal to show up in that website too?
My next project is related to survey management , can anyone please explain brief what is it how it works and what to learn to work on it.
I need to send the notification to 'assigned to' user in which body will contain the date/ time on which the incident is created and the date/time that incident is assigned to that user. TIA
HI Team, I have a requirement. I have a form which is pointing to Table A, it contains a custom field type is String. Criteria to display Related List after Groups Tab: 1. TableA.published =true and TableA.Application ID==TableB.Application ID. 2. O...
Hello, We have a requirement to disable attachment in form header on a particular view. Users can view the attachment if any exists on the form but they cannot add or remove or edit attachment. We have gone through the below links where we can hide i...
1. Implement a Notification based on the following requirements: • Name: Software License Contract Created• Table: Contract [ast_contract]• Category: Contract Management• Inserted: selected• Send the Notification only if the Contract model is Softwar...
Hi, we have created some new standard changes in our TEST environment, and i would like to move them up to production but i dont know what is the best way to do this. i feel like when i use an updateset it does not move everything. any suggestion...
Hello friends! I'm trying to set up a database view with demand table (dmn_demand) and project table (pm_project) because I need to sum some demands (filtering states) and projects without demands (demand field: empty) in order to show it in a report...
Hi All, Needed quick help to prompt user to input a field from business rule. Thanks!
Currently within our service portal, the URL shows the Sys ID of the Knowledge Article instead of the Knowledge Article number. The URL looks like this https://<instance-name>.service-now.com/it?id=support_article&sys_id=977e9eb11b11c110bf45a82fbd4b...
Null or N/A responses are still a response in ServiceNow, and it counts it as a low value when a survey is submitted. When we report on these Survey Responses, the null or N/A values are giving a negative result, therefore, lowering the scores overal...
Looks like once the import set table is created, we cannot delete it (If we issue delete command, it takes very long and does not delete the table. The same thing happened to couple of tables). Even if we delete the corresponding Data source, the imp...
Hi All,What do you mean by out of the box in servicenow, can anyone explain me about this.
There are so many different rules with the interconnection between taxonomy layers and nodes it is hard to figure out how to leverage both and do it within the rules