Forum Posts
Planned start date and End date read only
I would like to make planned start date and stop date under schedules in change management after get the second approval to make it read only. please help on this to configure using scrip or UI actions
Unable to modify virtual agent Chat Header title font through css added in Theme style sheet
Hi, I am trying to add some extra features to our 'virtual agent chat header title' through css .I tried using the below script in the Theme record style sheet of portal.But I am unable to do the modifications. can any one suggest how can I achieve t...
How to disable VA chat icon from service portal theme.
Hi All, How can I disable VA chat icon from service portal theme. Please refer image. Thank you in advance.
Identify Attachment Source for a record
Hello, I am trying to identify a way to get the source of an attachment. Attachments can be added to an incident via form, or sent via reply email or via portal. Is there a possible way to identify the source.
Where is the Division info pulled from?
Would anyone happen to know where the "Division" field pulls its information? I gather that ServiceNow (Rome) gets the user profile info from AD, but does anyone know specifically where it gets the "Division" info.
How to Edit My Tickets on the Portal?
Hi Everyone, Does anyone know if there is an easy option to match the view of MY tickets to the details under MyOpen Tickets on the Portal? See 2 attachments. I am able to configure My Open tickets by easily adding and removing fields but it seems un...
Resolved! Admin see List view not available for ITIL users
Hi all! Our admins can view this list, and change. But ITIL users dont have this menu. Am i missing something? Thanks!! (above is ITIL view)
Substract "On Hold" Time from Duration Field
Hello everyone. In the company came this request. Knowing that the "duration" field calculates the TOTAL lifetime of a ticket, it's necessary to subtract the time in which a ticket is "on hold" from the total calculation of the duration field (cale...
Request itself is closed but the RITM is still open
when the Request itself is closed the RITM is still open and the only way to close it, is by deleting the RITM. Shouldn't the RITM's also close or change state from Open? It is confusing if you want to report on RITMs
Resolved! Agent Chat Messages updating Interaction record
Hi there, I am running into an issue where I am trying to set the 'Account' (CSM) field on a Chat type Interaction record. The issue happens when a Virtual Agent chat is transferred to a Live Agent, I will explain further below. Using some business...
Resolved! When I attach a Document to KB article, I can not find the attachment when I go to search for the article via the Employee Center
Hello All, When I attach a Document to KB article (Organization Knowledge) I created. Once the article is published, I can not find the attachment when I go to search for the article via the Employee Center portal. Below is what I get when I check th...
Resolved! I am not able to export Request details ?
Hi Team, I am not able to export request details from RITM record page. Request details which are filled by end user and the form is created by us. When I export RITM as pdf I can see Notes, Additional comments, Main details but Request details are...
Global Search on Now Mobile to search for Incident and Changes
Hi Experts, I am looking out for a way to enable GLobal search capability on Now Mobile application where end users can search with direct incident number from the search field.OOB, only catalog item and Knowledge articles can be searched.I tried t...
Search users with userid in list type field referring to user table.
Hi all, We have a created a custom field (list type)named "Additional members". Logged in user need to select multiple users in that field so we selected the field type as list. Currently we are able to search users with name. Is there a way to sea...
