I am planning to include this functionality of automatic routing of incidents in agent workspace . Please help me with the below question Advanced Work Assignment for Incidents com.snc.incident.awa is part of ITSM Standard or Professional?
Can anyone please help on the below requirement. I have date field variable named assignment date. Another date field variable is expiration date. Users should be able to select the expiration date between today's date to assignment date + 6months.Th...
Hi All, I am using Catalog: ABC Variable: Please Attached CSR Type - Attachment Requirement: How to only mandatory Attachment .csr file
How to set the user criteria to us users only? I have a catalog item I want to be visible only to users in the US and there's no group containing all US users.
I just implemented SSO authentication. Now when my itil users (agents) open the welcome page, they are presented wtih this screen: Local Login URL: https://xxxxxx.service-now.com/login_locate_sso.do# I want them to use the "External Login" metho...
How to change this background as normal description like. ( without white color). I should get as attached image with Announcements also.
I was able to complete part 1 but I'm stuck on trying to complete part 2 & 3
Group approval is rejected ,then am setting the connect to trigger new approval via workflow ,but approval record state is still rejected state, I see group approval record is updated as requested. I want to be set approval record state as request...
We have a custom table with the following tables: ActiveJob CodeJob TitleCatalog ItemVariablestrueA3124Senior AnalystSharePoint'variables':{ "vURL": "https://sharepoint.com/teams/eshare/_layouts/15/people.aspx?","AccessLevel": "1","AccessTypes": "Con...
Please help to achieve below scenario: Incident task to have Configuration item field on the form which will auto-populate with Incident CI at the time of creation from an Incident.
Hi All, I need to hide few fields on a form based on a condition and also for itil role. I am having 20+ fields on form and need to hide 3 fields. Those 3 fields should not appear as per reporting purpose. How can I proceed with this?
Hi All, I know how to add months in scoped applications(I hope below code works for it), but need some more info... There is a "Date" field on the table... when I run the code, then it needs to update the date as "Next month first date" Ex: Suppose i...
Hi all , @Ankur Bawiskar @shloke04 please help me on this how to trigger notification using script include and onchage client script. i have a requirement that when user enter email id and moved to next field then i wannt to trigger a notification ...
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