Is there a way to make a record producer or catalog item available to users who doesn't have access to Servicenow? I have used this article - https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300 as a reference, but seems this doesn't work ...
Hello all, I have the following trouble: When an agent changes the state of an incident to "On Hold" and sets the on hold reason as "Awaiting Caller", then the incident's state is saved as In Progress, as shown below. However, I want the state to be ...
Good Day, We enabled ServiceNow's major incident plugin and notice that the "Propose Major Incident" functionality brings up a pop-up to update the Business Impact and Work Notes. We have changed this to instead display the Incident Impact and Urgen...
what is the functionality of SNC.KnowledgeHelper().getMostUsefulArticles(most useful articles))? I want to know the use or logic of this "most useful articles". what is the background functionality behind this? and how we can configure a knowledge ar...
Hello developers, I have requirement to hide the order confirmation popup window in service portal for a single catalog item. For that i cloned the existing widget and applied it new page, here in clone widget client script i added this line at funti...
1. create a download button that should appear on the incident form to download the record in CSV format
Hey everyone,I've come across a problem where a user wants to create a ticket via email, and for all replies to that email via ServiceNow should be stored as a conversation in the email client, I was able to achieve this if we would use the same subj...
Hello ServiceNow Community!I need to create policies & procedures for reconciling duplicate CI's and need some guidance from what others are doing to handle this situations. We are utilizing the CMDB Health functionality within Geneva, but we do not ...
We built a number of new Service Requests, that create RITMs and SCTasks. But for some reason we cant post 'Work Notes' on either the RITM or SCTask. I have looked everywhere i can think of that might prevent being able to post. I can type into th...
I want to know the date that tickets closed. The picture is Problem tickets list of Reports function. I can display "Opened" but there is no "Closed" below. Now, I confirm that "State" is "Closed" and then check "Updated" to know when the tickets clo...
MRVS is not working while added the same on catalog item. It throws below error on portal and failing to load SC_Catalog_Item widget. java.lang.NullPointerException: Value in JsonObjects name/value pair cannot be null Failing widget: 'SC Catalog Item...
Hi All, I have a record producer which is creating incidents,so it is by default assigning the tickets to assignment group - A (which is already configured ).Now I have made the assignment group- A inactive but also I can see that the tickets are ge...
Hi All, Can you please help to achieve below requirement. I need to send out 3 email notifications to a group 60 days/30 days/one week before the contract Expiration date. So I have tried to create email notification once expire condition matches. Ho...
Incident management integration, when source instance creates an incident in target instance via web service (REST API). on creation, in target instance it should send a response which contains the incident number and incident sys_id. how can I do th...
Although it seems to be a fundamental question, it's noticed that there are 2 asset management application from ServiceNow - Asset Management in ITSM / Hardware Asset Management. Despite of the difference in license counting, can anyone explain mor...