Event parameter not working with notifications

[KeithM1]

I've got an SLA workflow for emergency changes that creates an event when it reaches 50%, 75% and 100%.  When the event is called from the workflow at 50%, it passes the current.task.requested_by field as parm1

Same thing happens at 75%, except as parm2 is the requested_by.manager

On the notifications, I've checked the boxes that the recipient is Parm1 and Parm2. 

When I test this out as myself, everything works fine - no issues.  When I impersonate other users, they don't show up as a recipient in the email log and their name doesn't show up in the notification.  This makes no sense to me why it isn't working when I impersonate others.  Any thoughts??

[Juhi Poddar]

Hello @KeithM1 

Please replace the parm1 and parm2 as below:

Parameter1 : 

current.task.requested_by.email

Parameter1 : 

current.task.requested_by.email.manager.email

Note: Event parameter should be a string type 

I hope this helps!

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Thank You
Juhi Poddar

[KeithM1]

Thank you for your response.  Unfortunately, I just figured out that this problem was self-inflicted.  I had made the changes to the workflow and forgot to publish it. 🙄  After I published it and re-tested, it worked as expected.  Thanks again for the feedback.

[Juhi Poddar]

Most welcome! @KeithM1