Fetch Child Incident Details using API
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-30-2022 06:07 PM
Hello,
I need to fetch Child Incident details of a Parent Incident using ServiceNow API. I'll have the ticket number of the Incident, using which I need to gather information on all the Child Incidents related to the Parent.
Kindly let me know what to do.
Thanks,
Priyanuj
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-30-2022 10:43 PM
Hi, you should simply need to run a query/filter against the 'parent_incident' field.
Using REST API explorer in a PDI you should be able to test\validate this using example data.
sysparm_query = parent_incident.number=INC0007001
This will return INC0007002 as INC0007001 is the parent_incident
/nav_to.do?uri=incident.do?sys_id=ff4c21c4735123002728660c4cf6a758
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-28-2022 10:47 PM
https://instance.service-now.com/api/now/table/incident?sysparm_exclude_reference_link=true&sysparm_query=parent_incident.number=your parent number
