Transaction logs checking
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2023 11:00 PM
Hi All,
I have received the investigation request from client as given below.
- Confirm whether operation log of user with security_admin role is recorded in transaction log , Event log , System log
- Confirm whether the operator's role appears in transaction log or Event log or system log.
itil role user change the record. it is recorded the log list.
want to know the user with which role is recorded in the log list or not
I want to know who do this change, which role does the user have,
so when I open the log list, can I find the information or not
How we can do this process.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2023 11:26 PM - edited 09-26-2023 11:28 PM
Hi @Yasin Shaik11 ,
Please refer to the below link it might be helpful for you:
https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/platform-....
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0584420
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721331
If it is helpful please mark it as helpful to accept the correct solution so it will reach someone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2023 11:56 PM
Thanks for your reply, I read the above docs.
Here how do i find the logs specific to my requirements ?