Field value is getting cleared
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10-12-2020 04:44 AM
Hi,
I have a field on the change form onload of the change form I can see the value that is visible on the form but soon as the form loads and settles down field value is empty. I have no onload script written on the particular field to clear the value of that field. In the history of that field I am able to find the value of the field. Can somebody help me with this.
Thanks,
Shruthi
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10-12-2020 05:48 AM
I worked fine last friday, post that I logged in now.. there were no updates/changes made post that , its wierd. Can you think of something else? there are no client script, UI Policy on that field. In dev it works absolutely fine same thing.
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10-12-2020 05:59 AM
Hi,
just to check any field level READ ACL created on that field?
did you check UI script?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-14-2020 06:52 AM
Why read acl?
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10-12-2020 05:41 AM
Hello shruti,
As requested to you earlier, just disable all client scripts first and do a quick check.
If the issue still exists revert and then do the same with ui policies.
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10-12-2020 05:45 AM
Hi,
Also, just check if there is any Change client scripts as well. May be onload if any value is being set, which is triggering a onChange client script and in that if this field is getting cleared.
