Flow Designer - How to use Order Guide variables in your flow?

[DavidFillet]

Hello everyone,

I'm having an issue creating a workflow with Flow Designer. Our client has an Order Guide active in the service Catalog for onboarding a new employee. They now want to have an automated process that creates tasks based upon the options chosen in the order guide.

I tried to do this with the Flow Designer but I came to the conclusion that I don't have the possibilty to access the values of the variables. And these I need to build in the logic to create the necessary tasks.

Here is a screenshot of some of the questions/variables of the order guide. 

And this is how I started my Flow Designer:

Do you guys know how to handle this? Tell me what I'm doing wrong?

Thanks 

David

[Mark Stanger · Accepted solution]

I think the problem here is that the 'Order guide' really isn't an item that's ordered at all.  It never exists as an actual record in the database for a flow to operate on, it's just a UI form that displays the appropriate catalog items to a user.  Everything related to the order guide disappears as soon as you select 'Choose options' and move from the initial order guide screen to the catalog item tabs.

If you want to operate on the basis of order guide variables, you need to make sure that those variable values are cascaded to the corresponding item components from the order guide.  You do this by making sure you have equivalent variables (or other indicators such as the item name itself) to show what the order guide selections were if needed.

Please mark this response as correct if I've answered your question.  Thanks.

[DavidFillet]

Hi Mark,

Thank you for your reply. I have changed my order guide and enabled the cascade option.

Now I'm going to check if I can access this information through the flow designer.

Thank you for your help.