Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...
Hi can anyone guide me on below mentioned functions!How to Remove Buttons from page in the Related list and How to change or add new background image in from page of any incident or problem and change.
Hello everyone! Running into an odd issue with a notification email. During the implementation step of our Change Management process, we have a notification that notifies our users that their change is approved, and to work on their implementation ta...
I am looking to create a HR group where they can handle employee investigations, and other sensitive information. However, I don't want other ITIL users (ex. service desk) to view these requests. I ideally, I want only HR staff and Admins to be able ...
I have a requirement to filter the Configuration items reference filed on the incident from to show only those CIs related to the service and service offering selected. I may have to query the relationship table and get only those related records of ...
Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...
HI, Can someone help how to stop the business rule when user initiate the UI action. My scenario is, when user trying to close the task close complete then new task will get created. Other Option we have given create task to PKI team. Which is also d...
Hello - SN. Followed this doc = OAuth 2.0 credentials for GitHub Apps - JWT (servicenow.com)Got details from GitHub end. But when i try to refresh token i get this error OAuth flow failed. Verify the configurations and try again. Error detail:invalid...
Hi All,im having a choice variable with 2 choices. That is in a variable set. It is used in order guide and also in few catalog items. when the request is raised from order guide, then the variable has to display 2 choices . But when it is raised fro...
Hi, We have a business requirement where the Approval Request LINK in the notification email should open up in the Portal, and not the record in ServiceNow. The script I use does open the portal on the Approval page, but when Approve or Reject is cl...
Hello, I'm facing an issue regarding setting up SLAs. We have a contractor with different 'stores' and each one with different working hours. For example:- store 1: open from 9 to 10 - monday/saturday- store 2: open from 11-14 - monday- store 3: open...
I want to display a button called 'Request CAB Approval' only after assess state approved(technial approval) and remain on the assess state until user clicked on that button.I tried UI Action but the problem is how can i check for approval request is...
Hello Everyone, We have a UI macro for the 'Assigned to' field through which we can add the logged-in user into the Assigned to field. Now, we have a requirement to make this UI macro hidden for a table. For now, the macro visibility is working for a...
After submitting the risk assessment in normal change, Risk response question should be in sequential order.
Hello, I am trying to create a calendar report based on a variables date field. When building the report i only have the option to base the report on standard fields. e.g. Is there a way to select a variables field?
