Hello, Need help in understanding Task Definition in service catalog. How we can set assignment group for the task created from task defination? When We should prefer Task Definition instead of creating tasks from workflow/flow designer Appreciate y...
Hi , I have to achieve a requirement if an incident is p1 then one problem ticket will be created automatically and linked to the incident. Thanks , Arnab
Hi, I am having one requirement to build a notification to notify a group when the record is inserted in 'quarantine_file'. To test this notification, I need to create an event and then trigger the notification with the event. But I haven't worked o...
Hello Experts, I was able to successfully create an automated service request to add ReadOnly Admin access upon request submission in the production environment. Additionally, there is a requirement to remove this access when needed.However, there is...
Hello Experts, I need to pick the newest approval record [From time stamp] on sysapproval table for a RITM. Please help me out. Thank you in advance. var approvalRec = new GlideRecord('sysapproval_approver');approvalRec.addQuery("sysapproval","96f9f...
Hello, I have requirement to create new catalog item and automated flow...created below two fields.1.Request_for (Reference:sys_user)2.RITM_number (Reference:sc_req_item)For the flow, 1) Once the user submits the Form, Approval triggers to Requested_...
Hello experts,I'm currently working on change management, specifically for Normal changes. Our workflow involves an approval process where, upon rejection by the Approver, the state transitions to a 'Cancelled' state. Subsequently, we've implemente...
Hi, we came across a weird issue where a licensed user added a comment to requested item that was waiting for approval. As soon as they added their comment the req item got approved. I have tried looking at the business rules on sc_req_item table bu...
Hello Team, We have platform level property for incident auto closure 10 days from the resolved to closed state. Would like to configure 15days for only particular assignment group incidents(Example : CRM Group), remaining should follow same 10 days...
Bring country code according to site.Check for specific country format (number of digits).In the (sys phone territory) table entries, we have related list like phone validation (sys phone validate) here in this we have condition field so now we have ...
Is there a way to use the OOB Query AD Orchestration activity to pull the members of a particular AD group? I know you can use the Query AD to see if a person is a member of a particular AD Group, but can you also use it to pull all the names of peop...
I have a requirement where there is a field called Approval Group, which is of 'LIST' type, which is referencing to the Group table.I wanted to show only list of groups which have members in it. Kindly let me know how this can be achieved by advanced...
Hi everyone, Can I get advice and suggestions on a requirement we received I'm not sure how to move forward with. We need the following to take place using flow designer:-submitter will submit a request-The request is then reviewed. -If determined a...
Hi All,The following is my requirement, I want to process an excel file which will be sent to ServiceNow from a record producer which is on the data source table. I want to run a transform map and create records automatically on the target table.Targ...
If the user selects the list collector option on the variable, the option will be displayed in the SC task description using flow designer, and the assignment group will be allocated to that specific group based on the choice selection.