I have a catalog item form with a start date for the requested item; I need to auto populate another variable, fiscal year, based on the start date that is entered. I know the fiscal year calendar has start and end dates and would like to use this i...
For Normal and Emergency changes.When a change approver goes to approve a change that is in Assess state, upon clicking the button to Approve. I would like a message box to appear with 2 buttons "Approve" and "Continue to Review".1. If they click "Ap...
I am not sure if this is in the right area. If the moderators need to move it, please do.We are now past our 3rd month after moving to ServiceNow for Incident, Change, Request, etc. I am trying to find a way to build a methodology to handle Incid...
What I have to do is a report that shows me all the removal candidates that are approved by the user, so I am combining the approval_approve that have a document_id equal to the id of the removal candidateDatabase View Approval view tableRemoval cand...
Hi, I need help adding a button to the email notification, which only ensures that the above notification is accepted.Is it feasible to track who pressed the button? "Close"We are not updating the status of approvals. Thanks
Hi TeamRequirement = When we reject RITM. Comments should be mandatory. I have done changes it is working as expected in Service Portal Approval Form View. But It is working in Service Portal List View. Rather when we enter comments in One RITM. It...
Hi Team,Based on the assignment group selection on the incident in need to populate all the group members in worknotes.please help me with the approach and script.Thanks in advance.
Hi Team,I have created one child RITM ticket using workflow (Run script) for creation of variables to display in case details section, I have used below scriptvar sysId = req.insert(); // child RITM sys idvar rec = new GlideRecord('question_answe...
Hi TeamRequirement = When we reject RITM. Comments should be mandatory. I have done changes it is working as expected in Service Portal Approval Form View. But It is working in Service Portal List View. Rather when we enter comments in One RITM. It...
Hi All, We have configured provider notification which is triggered in msteams.notification is getting triggering ,but need help in adding Hyperlink in that notification ..${mail_script:scriptName} is not working its coming as plain text and not as h...
Hello Experts, In our instance, we have enabled spoke logicmonitoring integration. Based on alert incident is getting created.Once Incident resolved, If clear Alert triggered the status of an incident is changing from Resolved to New. Is there a way ...
Hi All,Actually I have requirement that basically on the account form previously we donot have "Bill id " field, so now it is created with auto increment , so now i want to update all existing accounts which donot have that bill id need to update wi...
Hi, i am trying to add a comment (Additional comment) on a Incident via the REST API.The account i am using has this roles:soap_createsoap_updatesn_incident_readsn_incident_writesn_incident_comments_writeThe body of my call is this {"comments":"te...
On sc_req_item form added field type "File Attachment" we are able to see the label but not the option"Click to add.." to add the attachment. kindly help.
I get this error message when I try to edit a catalog item in Catalog Builder.Is it due to a flaw in the Cliant script? Where should I check?
