Font & size Additional Comments in email System Notifications

[AdamUMC]

Hi there,

I want to edit the font and size of the additional comments that are send within a email System Notification, from the default font, color and size, to "Trebuchet MS", "White", "10px".

I have tried several solutions from this community (see here below), but sadly, none of them works.
Anyone more tips/suggestions?

Thanks!

- https://community.servicenow.com/community?id=community_question&sys_id=24ee27731bb67f80fff162c4bd4bcb5b
- https://community.servicenow.com/community?id=community_question&sys_id=187043e1db98dbc01dcaf3231f96195d

[Saurav11]

So you only want the comment and not the time and author?

[AdamUMC]

That's correct.

[Saurav11 · Accepted solution]

Please use below:-

var journalEntry = new GlideRecord('sys_journal_field');

journalEntry.addQuery('element', 'comments'); //Provide name of the journal field, here the field name is 'comments'

journalEntry.addQuery('element_id', current.sys_id); //Provide sys_id of the record on which the journal field is present, i.e, sys_id of the change request
journalEntry.orderByDesc('sys_created_on');
journalEntry.setLimit(1)
journalEntry.query();

while(journalEntry.next()) {

template.print('<p><span style="color: #ff0000; font-family: trebuchet ms, geneva; font-size: 10pt;"><strong>');

template.print('Comment : ' + journalEntry.value);

template.print('</strong></span></p>');

}

Please mark answer correct/helpful based on Impact.

[AdamUMC]

THANK you very much for all your help!
I'm learning a lot this way and your last script works like a charm. 🙂

[AdamUMC]

Unfortunately, I found something else again. When you have a lot of text in an "Additional Comment" with blank lines, these blank lines are not shown but deleted as well.