Font & size Additional Comments in email System Notifications

[AdamUMC]

Hi there,

I want to edit the font and size of the additional comments that are send within a email System Notification, from the default font, color and size, to "Trebuchet MS", "White", "10px".

I have tried several solutions from this community (see here below), but sadly, none of them works.
Anyone more tips/suggestions?

Thanks!

- https://community.servicenow.com/community?id=community_question&sys_id=24ee27731bb67f80fff162c4bd4bcb5b
- https://community.servicenow.com/community?id=community_question&sys_id=187043e1db98dbc01dcaf3231f96195d

[AdamUMC]

Finally found the solution. I modified my script again and this works. Only the font color is still an issue. Adding "font-color: #ff0000" for example, does not work.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          // Add your code here
template.print('<p><span style="font-family: trebuchet ms; font-size: 10pt;">');

template.print(gs.getMessage(current.comments.getJournalEntry(1)));

template.print('</span></p>');

})(current, template, email, email_action, event);

[Saurav11]

Yes i also had some doubts on $comments part

Please try below:-

template.print('<p><font-size: 10pt; face="trebuchet ms">');

template.print(gs.getMessage(current.comments.getJournalEntry(1)));

template.print('</font></p>');

[Saurav11]

Ohh you already made it cool

If you could mark my answer correct/helpful based on impact will appreciate.

Thanks. 

[AdamUMC]

This works, but only for the font size. The font type stays the same.
I have still an issue in my script to apply another color to the text.

[AdamUMC]

I solved everything finally. This is the script;

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          // Add your code here
template.print('<p><span style="color: #ff0000; font-family: trebuchet ms, geneva; font-size: 10pt;"><strong>');

template.print(gs.getMessage(current.comments.getJournalEntry(1)));

template.print('</strong></span></p>');

})(current, template, email, email_action, event);

Hereby some details:
- Only the last Additional Comment on the Incident form is shown. 
- The font is "Trebuchet MS". You can adjust this if needed.
- The font size is "10pt". This can also be adjusted. 
- The font color is now red, in hex. This can also been adjusted if needed.