Font & size Additional Comments in email System Notifications

AdamUMC · ‎01-24-2022

Hi there,

I want to edit the font and size of the additional comments that are send within a email System Notification, from the default font, color and size, to "Trebuchet MS", "White", "10px".

I have tried several solutions from this community (see here below), but sadly, none of them works.
Anyone more tips/suggestions?

Thanks!

- https://community.servicenow.com/community?id=community_question&sys_id=24ee27731bb67f80fff162c4bd4bcb5b
- https://community.servicenow.com/community?id=community_question&sys_id=187043e1db98dbc01dcaf3231f96195d

Saurav11 · ‎01-25-2022

Please use below:-

var journalEntry = new GlideRecord('sys_journal_field');

journalEntry.addQuery('element', 'comments'); //Provide name of the journal field, here the field name is 'comments'

journalEntry.addQuery('element_id', current.sys_id); //Provide sys_id of the record on which the journal field is present, i.e, sys_id of the change request
journalEntry.orderByDesc('sys_created_on');
journalEntry.setLimit(1)
journalEntry.query();

while(journalEntry.next()) {

template.print('');

template.print('Comment : ' + journalEntry.value);

template.print('');

}

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View solution in original post

Saurav11 · ‎01-26-2022

The way it gets captured in the Journal table it will be displayed on the Notification. Check on the Journal table how it was captured for the comment element in the value field.

Please mark answer correct/helpful based on impact.

AdamUMC · ‎01-27-2022

Thanks!

It's stored with blank lines, please see attached picture.
When I put this text in the "Additional Comments" field, the blank lines are present.

EDIT: I don't know why, but it seems I can only find the "Additional Comments" entry. But the Incident itself, has the same "Resolution note" as well.

Saurav11 · ‎01-27-2022

How does it appear in email notification?

AdamUMC · ‎01-27-2022

In the email system notification preview, the "Additional Comment" appears with blank lines, the "Resolution note" without.

Will post two screenshots soon.

EDIT:

1.) Additional Comment through our email script (without name, date & time stamp):

2.) Resolution Note through "${close_notes}".

AdamUMC · ‎02-17-2022

My last question is finally solved by this topic:

Journal Entry value shows up without blank lines/paragraphs - IT Service Management - Question - Ser...