For change request approval each approval group member name is being added as a additional comments

[Santosh_Ksagar]

When we create a change request in ServiceNow, we fill in all the necessary details and request approvals.

Upon requesting approvals, ServiceNow automatically adds the names of each member of the approval group to the additional comments section.

For example:

• Approval Group Name: Change Approvers
• Group Members: A, B, C, and D

ServiceNow then generates the following comments:

• A requested to approve the task.
• B requested to approve the task.
• C requested to approve the task.
• D requested to approve the task.

Please refer to the attached screenshot for further details (actual names have been removed for confidentiality).

I have reviewed the flow but did not find any action responsible for adding these notes. Has anyone encountered a similar issue? If so, could you please advise which script, flow, or other configuration might be responsible for adding these comments?

change request is adding member name as additional comment for each member of the approver group.

[Mark Manders]

That's probably triggered through a BR/Flow that calls the 'ApprovalCommentUtil' script include. You can check there to see how best to adjust it to your requirements (remove completely, combine, etc).

[Santosh_Ksagar]

Hi Mark,

Thank you for your prompt response. I have looked into it, but I am unable to locate a script include named "ApprovalCommentUtil." Could you please provide further guidance or clarify if there might be an alternative name or location for this script?

Best regards,