Form view on portal

[Jack62]

Afternoon all.

I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduced portal view. I have looked at the widget and tried various things but cant seem to force requests to load in self service view.

Any thoughts?

JAck

[Namrata Khabale]

Hey Jack,

Refer this thread, it might help you:

https://community.servicenow.com/community?id=community_question&sys_id=1fc22d03db8b53088e7c2926ca96...

Mark it Correct or Helpful, if it works based on impact....!!!!

Best Regards,

Namrata.

[Willem]

If the form view is not specified in the URL it will resort to the default view.

Can you check which views are available for the request? And if the view is passed in the URL? It can be view=... or v=...

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/for...

[Ashley Snyder1]

I believe the form widget in portal actually uses 'sp' and not 'default' by default. Though like stated above you can change the URL to open a different view.

[Jack62]

Hey

Thanks both, indeed, if in the URL I change the SP to =ess for example it gives me the view expected. Where do I go to hard code that in? I thought it would be in the below section but it still defaults to sp for request which would be fine for incident. So I guess changing it would cause issues as Incident tickets would open in this new hard coded view?