Form view on portal

[Jack62]

Afternoon all.

I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduced portal view. I have looked at the widget and tried various things but cant seem to force requests to load in self service view.

Any thoughts?

JAck

[Willem]

Add this to the options for the widget instance:

"view": {
		"value": "sp",
		"displayValue": "sp"
	},

sp is the name of the view you want to enforce.

So like this:

[Bill Bonnett]

This is great information!!! However, where did you get it from? I searched DOCS to see if I could find "omitHeaderOptions" and for "disableUIActions" and received zero hits.

What other JSON format choices are there? I'd like to hid the "attachment" button on the portal form and this looks like the perfect spot to specify that... if I knew the wording.

Thanks,

[Jack62]

Hey

That has worked for all but change request, and its because the sp view does not have change_request included. how would I set it to use a different view depending on what table the record is pulling from?

Thanks

Jack

[SanjivMeher]

You are suppose to use view rule, which works fine in both native ui and portal.

[Willem · Accepted solution]

Hi Jack, On change_request you can create an sp view. Can even be a copy of the default view. That way you do not have to customize widgets.