I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduced portal view. I have looked at the widget and tried various things but cant seem to force requests to load in self service view.
Agreed, this is the best route. This method allows for the creation of create server-side UI Actions for change_request, with their visibility only on the 'sp' view for future use cases if you wish.
‎10-05-202310:37 AM - edited ‎10-05-202310:38 AM
I know that the sp view is the way to go - and I've done that successfully for a list view - but I just created an sp view for the sc_req_item table and for some reason it (the ootb Form widget) continues to use the Default View if I don't set the view in a URL parameter 😣
