get assignment group based on email
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02-14-2024 01:50 AM
Hi All,
Kindly help me code on below requirement
we have one catalogue having 2 variables
1) requested for
2) assignment group
If logged in user ITIL user than only assignment group appears (it's already working)
If non ITIL user requested for email contain @gmail.org than assignment group auto filled xyz group ...non ITIL user assignment group variable not appear..but backend assign to xyz group...
Else all other users abc group has to update
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02-14-2024 01:56 AM
Hi @Swati k1
Lil confusing
If non ITIL user requested for email contain @gmail.org than assignment group auto filled xyz group
Atul: Is any possible case , that ITIL user has gmail.org?
If no then in above case you can use the regex to get the domain and via flow set the group.
...non ITIL user assignment group variable not appear..but backend assign to xyz group...
Atul: Where is not appearing?
Else all other users abc group has to update
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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