Once request item get created, in service portal widget customer view couple of variable values showing in sys id format instead of actual value (display values).This is happen after Rome upgrade. Here i am giving the widget code.
HTML:
<div ng-if="data.canRead" class="panel b">
<div class="panel-heading bg-primary">
<div ng-init="spSearch.targetRequests()">
<sp-c-link target="form" table="data.table" id="data.sys_id"/>
</div>
<span ng-if="data.agent" >
${Agent working on this {{data.tableLabel}}}:
<div>{{data.agent}}</div>
</span>
<span ng-if="!data.agent && data.agentPossible" >${Your request has been submitted}</span>
<span ng-if="!data.agentPossible">${{{data.tableLabel}} record details}</span>
</div>
<div class="panel-body">
<div ng-if="data.fields.length > 0">
<div class="row">
<div class="col-md-6 col-sm-12 col-xs-6 m-b break-word" ng-repeat="field in data.fields"
ng-if="field.value && (field.type != 'decimal' || field.type == 'decimal' && field.value != 0)" >
<label class="m-n">{{field.label}}</label>
<span ng-switch="field.type">
<div ng-switch-when="glide_date_time" title="{{field.display_value}}">
<sn-time-ago timestamp="::field.value" />
</div>
<div ng-switch-default >{{field.display_value}}</div>
</span>
</div>
</div>
</div>
<div ng-if="data.variables.length > 0" ng-init="variable_toggle=true">
<h4 ng-click="variable_toggle = !variable_toggle" style="cursor: pointer;">
<span style="font-size: 12px;" class="glyphicon"
ng-class="{'glyphicon-chevron-down': !variable_toggle, 'glyphicon-chevron-up': variable_toggle}"></span>
${Options}
</h4>
<div ng-if="variable_toggle">
<hr>
<div class="m-b break-word" ng-repeat="variable in data.variables">
<label class="m-n">{{variable.label}}</label>
<div>{{variable.display_value}}</div>
</div>
</div>
</div>
</div>
<div ng-if="data.agentPossible && !data.agent && options.pickup_msg" class="panel-footer">
<div id="ticket_fields_footer" class="text-center text-muted" style="font-style: italic;" ng-bind-html="data.pickupMsg">
</div>
</div>
</div>
Client Code:
function ($scope, spUtil) {
$scope.$on('record.updated', function(name, data) {
spUtil.update($scope);
})
}
Server Script:
(function(){
data.pickupMsg = gs.getMessage(options.pickup_msg);
var gr = $sp.getRecord();
data.canRead = gr.canRead();
if (!data.canRead)
return;
var agent = "";
var a = $sp.getField(gr, 'assigned_to');
if (a != null)
agent = a.display_value;
var fields = $sp.getFields(gr, 'number,state,sys_created_on,stage');
if (gr.getValue("sys_mod_count") > 0)
fields.push($sp.getField(gr, 'sys_updated_on'));
if (gr.getValue('price') > 0)
fields.push($sp.getField(gr, 'price'));
if (gr.getValue('recurring_price') > 0) {
var rp = $sp.getField(gr, 'recurring_price');
if (gr.isValidField("recurring_price"))
rp.display_value = rp.display_value + " " + gr.getDisplayValue("recurring_frequency");
fields.push(rp);
}
data.tableLabel = gr.getLabel();
data.fields = fields;
data.variables = $sp.getVariablesArray();
data.agent = agent;
data.agentPossible = gr.isValidField("assigned_to");
data.table = gr.getTableName();
data.sys_id = gr.getUniqueValue();
})()
form the above widget script where we need the update to fix the issue.
