Hello All, I am trying to make label for check boxes mandatory. I have checked the mandatory check box for that field but it is not working on itil view but working on portal view. So I wrote a UI policy even it is working on Portal but not on ITIL v...
Hello everyone, I am trying to customize an approval email notification with variables from a requested item. I modified the requested_items_summary_with_options email script with the requested item's sys_id. I then called the mail script in the noti...
We are in the process of congiuring discovery and CI's and have come across an issue. When the discovery runs and creates or updates a CI it is entering the baseboard serial number into the serial number field. I am looking for how to change t...
Hi, we have a custom request table which follows state flow procedure. we are trying to update the state field from 'inprogress' to 'Awaiting Approval/Pending' via REST Table API explorer but it is not getting updated and there is no error. It shows ...
Hi all, I want to change the field name and label through business rule. Thanks in advance
Hello.I have three reference fields on UI page: Company, Code & Type.On click of UI action I'm able to populate those fields from form to UI page.When I change company then the other two fields (values from fields) should get cleared. I'm able to ach...
Hi All, I have once catalog item in which we have one variable of List collector Type. I want to sort the list collector varibale in DESC order. Can anyone suggest how this can be achieved? Thank you!
How to display full label name on pie chart? Pls advise. Thank you.
Hi,I want to Prevent multiple users updating the same record at the same time.I know we have following link for the solutions.http://wiki.servicenow.com/index.php?title=Creating_an_Alert_to_Prevent_Simultaneous_Record_UpdatesBut in addition to that, ...
When are using the OOTB "Follow Up" field on our SN instance. We have a requirement on the back of this OOTB field within the incident table: 1) An email notification to be sent to the "assigned to" colleague when the follow up date & time is met Th...
Hello, We have 2 fields in a form. 1. Expected Start Date/Time 2. Expected End Date/Time The above 2 fields show the system date/time. I want 2 more fields below below the above mentioned fields with name : 1. Expected Start Date/Time (EST) 2. ...
I have a catalog item with a few variables. I am able to create RITM's for this. But I want to modify an RITM at a later time i.e I want to update one of the variable's value of the RITM using REST API. How can I achieve this? Is there an out of the ...
Hi All, I have come across an issue and I'm not able to find the root cause of that. Stating the problem below, any assistance is appreciated. Issue: I am working in a scoped application. Wherein I have two tables one table is extended from the task ...
We have a requirement to show updated date and time whenever the ticket get reassigned to any assignment group. Can any one help us how we can achieve this requirement. We have a column on Incident form as assignment_group and we would like to know t...
how can I display incidents on map for impacted location instead of affected location..Impacted location is stored in a table made by user with incident number associated with it. instead of affected location I want to display incidents based on i...
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