what are roles and responsibilities of servicedesk or admin in servicenow
Hi recently i joined servicenow admin or servicedesk , what are major roles and responsibilities of in that role, any idea please let me know.
Forum Posts
How to restrict specific email Domains (like gmail.com,company.com) from creating Incidents through Inbound email action?
Hi All, I need to restrict the inbound action from creating incidents, from untrusted domains. I have tried "Email Address filters" method, whitelist and blacklist, but they are not working. Incident is getting created from blacklist domain also. Tha...
Resolved! How to enable the business _stakeholder role to see a list view report?
Hi, Is there anything needed to enable the business_stakeholder role to see a list view report? We have shared a dashboard with the account, but for the list view report it only has the i icon and no data as seen in the screenshot below. I can click...
Resolved! How to add Choice values
Hi All, Please suggest me how to add choice values from array. Array CHOICEVALUES[value,label] [chat,Chat,voice_call,Voice Call,walk-in,Walk In,email_fire,Email Fire] Issue : Now How to add choices from Workspace client script using with for-loop ...
Hide the field using business rule
Hi team, my requirement is I have one choice field based on that field attachment field should visible while selecting choice field ,by using UI policy in new state I have written this it's working fine, my second requirement is attachment field s...
403 - Forbidden username/password combo when trying to call Okta Spoke Create User
I've been trying to create a user from ServiceNow using Flow to Okta and experiencing this flow error.
How I can check which users are accessing my System from Backend. Example: users reading/updating incident records using REST API
How I can check which users are accessing my System from Backend. Example: users reading/updating incident records using REST API
Resolved! Inserted asset doesn't create related CI on correct class
Hi all,I have a transform map with target table "Hardware [alm_hardware]".After run, all new assets (insert operation) are correctly created with model category "computer" and model selected.Related CI, instead is been created under the "cmdb_ci" tab...
Reporting on ticket escalated/reassigned
How to create a report for incidents that are being escalated from one group to another group. This does not include tickets that are being reassigned from one user to another.
How to auto close Request if no action taken after 2 days of Date of Dispatch field?
Hi Team, I have a Record Producer which is mapping to a table u_physical_security. Record Producer is having a variable called Date of Dispatch this variable is mapped to u_physical_security table's field Date of Dispatch. Workflow running for this R...
Resolved! Font & size Additional Comments in email System Notifications
Hi there,I want to edit the font and size of the additional comments that are send within a email System Notification, from the default font, color and size, to "Trebuchet MS", "White", "10px".I have tried several solutions from this community (see h...
Assignment group select group user only display in assigned to
Assignment group select group user only display in assigned to
how can I send email by clicking Send button in a widget
Basically I have a widget that has an "Email / Mail " button when clicking on it it should open the email window so that I can enter an email address and compose an email and send it. @Ankur Bawiskar @Pradeep Sharma @Pranav Bhagat
Resolved! How to disable "Close task" action in list view of a change task?
I need to stop users having "itil" role should not be allowed to edit the "state" field in list view of CTASK. This is done using ACL. But there is an action if I right click --> it says "Close task" ---> this is changing the state to "Closed Comple...
Assignment rule based on variable with fallback on another assignment rule.
Hi legends, I have a catch all "assignment rule" "Default Use Regional ServiceDesk" that assigns all user requests directly to their local service desk. I have a new catalog item with a "multiple choice" variable "please_tell_us_what_you_need" , I wa...
