Global Search

[gauravbhatia]

Not able to search call records from global search: I want to search Call [new_call] table records from global search therefore I have

added new_call table under the tasks global search group. When I have done this then I got a message saying 'The new_call table

was not text indexed so indexing has automatically begun. Searches against this table will return accurate results when indexing

completes'. After that I have checked the 'Text Index' checkbox present on the dictionary form for new_call table. But still I am not

able to search call records from global search. When I tried to search then I found as shown in the screenshot below. Can anyone

guide me what should I have to do to search call records?

[Bharath40]

Hi,

can you check if your call table is being indexed (Text Index is checked on the new_call dictionary entry for that table) and if it is already set, you will probably need to re-index the table.

You can index a single table by following the steps found here:

Administering Zing Text Search - ServiceNow Wiki

Please let me know if this helps.

[gauravbhatia]

alm_asset table is not text indexed so I have checked the text index checkbox present on dictionary form for this table. But still I am not able to search for call records.

[kristenankeny]

Try doing the same index on the call table - I tested this in a personal dev instance and just having text search checked didn't allow search, but by clicking on the "Generate Text Index" on the new_call dictionary entry fixed the issue. I also checked the text index on the number and short description dictionary entries.

[gauravbhatia]

Did u click 'Generate Text Index' on the call table? As I am not able to find call table in my personal dev instance. I am on intanbul version.