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Create a change request from Requested item

Hello Experts, I am having query regarding what is the best way to provide a option to create a change request from the requested item. I know how to implement the above scenario through the UI Actions and through its scripts. Is there any other code...

Abc 26 by Tera Expert
  • 1407 Views
  • 1 replies
  • 0 helpfuls

How to map the JSON to a field in Staging table.

Hi All, I need to map the inbound JSON value in a field in Staging table and then extract the values and map it into target table. When I map the value in staging table, it gets formatted but I need it to be a JSON. Any suggestions will be helpful. T...

Resolved! execute schedule import through business rule

Hi,I have created an UI action where it will attach a file in a datasource.  I have created a schedule import as well. Now i want to execute the schedule import whenever attachment added in the particular datasource. I have created an Business rule i...

ram11vrnr by Tera Contributor
  • 1561 Views
  • 4 replies
  • 1 helpfuls

Client Scripts for Multi-row Variable Sets

Client Scripts for Multi-line Variable SetsAfter selecting variable A reference item in a variable set, I want to automatically input the value of the A-B item associated with the reference record into variable B item. This is why the OnChange script...

rui031 by Tera Contributor
  • 3198 Views
  • 1 replies
  • 0 helpfuls

To Learn About ServiceNow License and Process End to End

Hi Snow Expertise Team,was Looking out to know the complete process of Snow Licensing in a organization. Because i'am planning to get Snow Software in our Company .please would anyone connect with me. please consider this has high prioirty. 

pavan1214 by Kilo Contributor
  • 2805 Views
  • 1 replies
  • 1 helpfuls

Mapping of field in Asset & CI

Hi All, I want to map one field named as 'end of life'.How can i map this field in Asset & CI .This field is available in alm_hardware table and cmdb_ci_hardware table. Please suggest. Thanks .

_bhishek by Tera Guru
  • 3320 Views
  • 14 replies
  • 0 helpfuls

Resolved! Remove quick links widget header

Hi,i have configured my quick link widget and everything is working fine. I want to finish the job by removing the following "quick links" header from the widget which is consuming space without giving any value to the layout. Can you suggest how to ...

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How to extract specific text from string

Hello All, I am trying to extract 'Severity 3' text from below string however unable to pull it: START_REQUESTSUMMARY:Test incidentDESCRIPTION:Ticket created for Test User Test ticket /DESCRIPTIONREF:TICKET#234566CATEGORY:ISSUE_TYPE:SERVICE:ASSIGNME...

Amit41 by Tera Expert
  • 3347 Views
  • 4 replies
  • 0 helpfuls

Removing Configuration Item (CI) edit access for ITIL role

OOB, ITIL role is permitted to create, read, edit, and delete Configuration Items (CI). We would like to restrict the role to read only for CI's. We understand this involves modifying OOB ACLs.Looking for any feedback from those who have done this. D...

Ash49 by Tera Contributor
  • 863 Views
  • 2 replies
  • 0 helpfuls

Set Email header

Hi,when catalog item is submitted, we have an email attached to the flow to send for logged in users. but when request is submitted by default the email header is showing instance link instead who submitted the request.Prod.xxxx.comHow to fix this? o...

OnCell Edit make a field readonly

Hi Can someone help me with how to make a field readonly onCellEdit (No ACL) function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin script below saveAndClose = false; ca...

Shruthi2 by Kilo Contributor
  • 2425 Views
  • 4 replies
  • 5 helpfuls

Concatenate two fields into one

Im trying to copy the value of two different fields into one when a value is selected from a reference field. when a value is selected form a reference field, I would like to push that value along with the value in another field to a field where both...

Andre8 by Giga Guru
  • 3958 Views
  • 4 replies
  • 2 helpfuls