Looking for a solution for importing records that contain attachments. We have a number of records that we are successfully importing on staging with import sets and configured transform maps. The issue we are having is that all of these records have...
Hi All,I have created an inbound action which will create an incident when the email is received from external user(user not present in ServiceNow/User table). Now the requirement is, I'll have to send an email notification to the email SENDER in res...
In order to create "knowlede gap" Knowledge Feedback Tasks, I know I can do that from Agent Workspace. Is it possible to create the tasks from the default view of the incident? If possible, how can I find the configration?
HI All, I have a requirement that if a task assignment group is XYZ and if Assigned to is NOT empty, I need to close the task marked "Closed Complete" within 3 Business Days (Monday to Friday between 9AM and 5PM) . Please guide
How to edit category and sub-cat values of Knowledge. Even when we add new sub-cat from 'configure choices' its not available when the concern category is selected.
Hi All,I'm trying to add my mail template to a workflow mail (notification).Does anyone knows how to do that?Thanks in advanced
Hello All, As shown below for the same serial number record multiple entries got created and we could see 'Name' is in Captial for record and small case for one record. And in transform map we have given coalesce on Serial Number but still it allowed...
How to display Info/Popup message after users successful login into the instance we have to display info message and if user checks "Do not show this again", it should not show in the next login. else it should show in the next login. We have tried t...
Hi , Is it possible to print knowledge article or export it as PDF in Self Service Portal . Thanks,Ragavi
Hi, when i am opening incident in another tab from incident list view, its taking too much time to load, can someone explain how to diagnose this.
I'm trying to change the preview pane view for my List in the workspace but it's not changing, even after changing the view to the workspace.
I am trying to create an Incident template that contains 2 incident tasks but can't figure out how. On Incident form I have added Related list - "Incident Task --> Incident", from which I can associate tasks to my incident if needed. But when creat...
Hi, I am trying to add from address on email client template but the mail is send - failed. why? error - 554 5.2.252 SendAsDenied; service.center@service-now.com not allowed to send as itservicecenter@service-now.com how to resolve this issue.
Hi Team, Are we will be able to add any catalog item variable as an interactive filter on dashboard if yes please let me know how do we do that.FYI refer the below image Thanks
Hi all, Is there a way to use BR to re-open closed incident? I know it's not a good practice to re-open the closed incidents mainly it will mess up the records. However, it's due to the company culture issue, we need to false and enable such re-op...
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