How to allow only PDF format Attachments in Record producer ?
How to allow only PDF attachments in Record producer ? Attachments - Allow only submit PDF format attachment with Max 5 MB size.
Forum Posts
Resolved! How to update records in Archive Incident table without unarchiving?
I am trying to update records present in the Archive Incidents table(ar_incident). But I am unable to do it. Is there anyway to update the records without un archiving them?
Dynamic values in Header and Footer in HTML Templates
Hi Team, I have a requirement for which I need to add dynamic values(EX. First name last name, GPN) to the header and footer for the HTML Templates. Can you help me with the code for this? I am using this code to print the page number. Along with t...
How to configure microsoft teams in service operation workspace
Hi all, How to configure Microsoft teams in service operation workspace. Thanks, Amulya
Resolved! How to check if the date is in the future or within 30 days(past)?
I need to check that the Hire Date is in the future or within 30 days (prior or past). Writing a BR to check and set a configuration item to onboarding.
Resolved! Transform script not working properly
Hello Experts, I have been trying to insert data on a custom table using transform map script, but every time it is inserting records I want that script should check if that id exists in the custom table and user table or not , if exists it should u...
Restrict visibilty of tickets based on Assignment group
Hi Team, We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its re...
Compare date field in flow designer
HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...
Is there a way to view or search historic Assigned To values on a Configuration Item?
We manage all our endpoint assets (computers, mobile phones) using the Assigned To value on the computer and comms device CIs. We are regularly required to identify assets previously assigned to a user, but I see no means to achieve this in ServiceNo...
Resolved! Difference between Backout and Ignore of the update sets
Hi all, Can you please brief me the difference between the Backout and Ignore of an Updateset. For suppose if we make the update set as ignore which is moved from dev to test which is already committed and then it is changed to ignore, is all customi...
How to create new tab on landing page in agent workspace.
Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Can anyone help me how to acheive this? Screenshot has been attached. I want to create the tabs on the yellow color highlighted parts.
Resolved! Unable to create a service offering
When trying to create a Service offering in the Service portfolio management, i always get the message : 'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.' I think the counter parameter for incrementing the count is wrongly ...
The checkbox 'Use Global desciptions for translations' not working.
Hi All, I am on San Diego version and the check box Use Global desciptions for translations which is available in HR Task Template is not working. When I'm changing the language to Spanish I'm still getting same Short Description text in English (ref...
Resolved! Incident is reopening when end user commenting after incident resolved
Incident is reopening when end user commenting after incident resolved But we dont want to reopen incident again if end user commenting Please provide solution to this I am a new developer for ITSM.
Resolved! How can we add a cancel button for the service request after submitting the request in the portal ?
How can we add a cancel button for the service request then user can cancel the request from the portal after submitting the request. can any one please help me for this configuration how to add and where can i add the code ?