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I need to understand the condition in ui action?

Hi, I need to understand how the condition in ui action and the if condition in the script will work. Can anyone help me to understand the how its work. Condition:  newGlideRecord("incident").canCreate() && ((current.isNewRecord() && current.canCreat...

Community Alums by Community Alums  
  • 1642 Views
  • 10 replies
  • 0 helpfuls

User not able to share reports with another user

Hello, User created reports and wanted to share those reports with other users and groups. But, he is not able to view share to users & groups options. Please suggest  Thanks in Advance  

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imran sk by Tera Contributor
  • 891 Views
  • 1 replies
  • 1 helpfuls

Clone needs to skip LDAP and Mid server

Scheduled a clone from prod over dev and needs to exclude/skip the LDAP and mid server overwritten. how to acheive this ?and the user homepage preferences and themes as well

sukran by Mega Sage
  • 408 Views
  • 1 replies
  • 0 helpfuls

Resolved! Get the Approver of a RITM populated into a Catalog Item variable

Hi Community, I am trying to populate a variable on a Catalog Item with the Approver of a RITM that is being selected via another variable.  When selecting the RITM via the 'Request Item' variable (variable name is 'request_item' and variable is a re...

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Basim Zaidi by Mega Expert
  • 7542 Views
  • 15 replies
  • 0 helpfuls

Unable to add records to related lists via ATF

We are trying to implement an automated test that clicks the "Edit" button of a Related list, chooses a record from the slush-bucket and then saves it to the related list. We have been successful in clicking the "Edit" button and seeing the slush-buc...

Mitch Moran by Tera Contributor
  • 515 Views
  • 1 replies
  • 1 helpfuls

How to use GlideAjax in Read ACL instead of GlideRecord

i All, I m having the below read ACL on RITM table Description field. As part of health scan, glide record should not be used, and need to replace with Glide Ajax. I am new to Glide Ajax, could anyone please guide me how to replace the below read ACL...

Renu9 by Tera Contributor
  • 536 Views
  • 3 replies
  • 0 helpfuls

Resolved! Script does not return value

Hi, I think I need another eye to check my script. I've tried this in the background script, but it does not return a value.What could be the issue on the subjectRoom attribute that's failing the query condition?  subj = "[Alert] London 101 is down";...

olufsen by Kilo Sage
  • 713 Views
  • 8 replies
  • 1 helpfuls

Cancel Change request

Hello Team,   Need your support on the below   - Cancel Change Request (State-New) as no implementation is required - Create New Change Task (State-New\Assess\Implement)   Thanks 

Praveen55 by Kilo Explorer
  • 30584 Views
  • 11 replies
  • 6 helpfuls

Resolved! Incident Excel report

Hi Everyone, Please help me that,when i export report of Excel on incidensts pending time should be reflect in the Excel sheet please help me on this high priority  

Divya Akula by Tera Contributor
  • 1095 Views
  • 9 replies
  • 1 helpfuls

Syntax to add multiple OUs in RDN

Hi All,I have a requirement where I have to add multiple OUs coming under same OU in a single LDAP OU definition, What can be the way I can do this ? Ex: I have ou1 it has x, y, z and p OUs in it how can I add this in a single RDN fieldI tried the be...

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