Group Approval is triggered but skipped and Approved.

[Ankit Jain5]

Hi Everyone,

I have a normal change workflow where in a group approval is triggered. For a particular change request, the workflow shows that the approval has been approved, while on change request we do not see any approval and approvers have not as well received any email or anything. But, when I checked in Group Approvals table it has an entry for that Change Request with the correct Assignment Group but Approval User is missing.

Attached are the images of workflow activity showing approved and Group Approval table

[Michael Jones -]

Make sure there are active members in the group where the approval is being assigned. If there are no members, the approval will auto-complete, which seems to be what is occurring. 

If this was helpful or correct, please be kind and click appropriately!

Michael Jones - Proud member of the CloudPires Team!

[Ankur Bawiskar]

Hi,

Did you check sysapproval_approver table?

Is that group active? Are the group members active?

Try adding yourself in that group and check.

check the workflow condition

https://community.servicenow.com/community?id=community_question&sys_id=ca8407a9dbd8dbc01dcaf3231f96...

Regards
Ankur

[Ankit Jain5]

Hi Ankur,

The group is active and so are its members. It is working as expected for a number of cases, but just for one case it functioned in this manner.
And yes I checked sysapproval_approver table as well, there is no apprval triggered for this Change Request. Do you have any idea what could be the reason?

[suhsmita]

For me, if I am changing state of Approval record to Rejected, the activity state is set to Skipped. If I change back Approval record state to Approved, the activity state still remains skipped. 

This is not happening if I am directly setting it to Approved. Can you help pl.