Hi All, How to create bulk incidents using excel or any mode in ServiceNow? Please share your thoughts.

[SM27]

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Hi All,

How to create bulk incidents using email or any source in ServiceNow?

Please share your thoughts. Its important

Thanks & Regards,

SL

[ersureshbe]

Hi,

You have 'n' number of options.

1. Use Background / fix script created 'n' number of incidents.

2. Prepare excel sheet and configure the field value in the sheet. Use import set table and import into incident form.

Before creating the incident you should think following points.

1. What is the caller of all incidents?

2. What is the category and subcategory is part of incidents?

3. What is the resolver and assignee should be part of the incidents.?

Please mark as correct answer if it helped.

Regards,

Suresh.

[Sourabh26]

Hi,

Could you explain why you need to create bulk incidents?

What is the business requirement?

Regards,

Sourabh