Hi, Work notes is getting updated twice when state changes
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‎08-06-2020 09:57 AM
Hi,
Story worknotes is getting updated twice when state changes.
Please suggest on how to debug this.
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Cost Management (ITSM)
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‎08-06-2020 10:15 AM
Hi Rambo,
This might be the two possible actions:
1. Kindly check business rules for table. Possibly another business rule would be running on update or insert & updating work notes & state.
OR
2. Check whether did you use current.update() in after insert and update business rule. If yes, please remove and it works fine.
Mark it as helpful, if it fulfills your requirement
Thanks
Vamshidhar
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‎08-09-2020 09:50 PM
Hi Rambo,
Any update on this thread???
Thanks
Vamshidhar

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‎08-06-2020 10:16 AM
Hi Rambo,
This is your activity formatter which can be configured to show more than the current records activity. Does this story have a parent or child record?
I'd start by deselecting each filter one by one to see if it removes the content. You can then use the configuration link to remove the conflicting option

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‎08-06-2020 10:18 AM
Likely to be a before business rule that contains a current.update() which is causing duplicate database updates.