Hide List in Service Operation Workspace based on role

[Kaustubh k]

Hi All,

I have created a custom list in SOW ,called as Agent Presence under Team Management category as shown in screenshot.Now mine requirement is I want to show this team management and agent presence only to those group managers which group has role called as x_auto_assign.

How can I hide from other members and show only to the above group maangers.

Thanks in Advance

Karan

[Tanushree Maiti]

Hi @Kaustubh k 

Refer: How to Restrict list views by Role in Service Operations Workspace? 

Workspace: Hiding List Category for Specific Roles .

https://www.servicenow.com/community/service-operations-workspace/restrict-ritm-visibility-in-sow-bu...

Hide/Show Lists based on Workspace view Rule or any other way 

[Ankur Bawiskar]

@Kaustubh k 

you can configure audience with that role and then have linkage between the list and the audience

1) create audience here -> sys_ux_applicability

2) then have linkage here -> sys_ux_applicability_m2m

Service Operations Workspace - How to configure “List Applicability”? 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[mohammedafi]

Hi @Kaustubh k,
Here is the step by step process of doing it:
Step1: Open the Workspace list and click on profile icon and go to List applicability

Step 2: Find the Category for which you want to add the restriction and open the record

Step 3: Add the role restriction here

If you find this solution helpful, be sure to mark it as helpful

Thanks
Afif