Hide No longer required in approvers in change request

Govind Bysani
Tera Contributor

‎05-15-2024 04:50 AM

I need to hide no longer required records in approvers in change request, I have set a default filter for that, But if I manually remove the default filter criteria for No Longer Required from the list this looks to apply permanently and the filter never reapplies if the form is reloaded/another user looks at the record. Can anyone please help me on this.

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Robbie
Kilo Patron
Kilo Patron

‎05-15-2024 07:24 AM

Hi @Govind Bysani,

 

I've had a good dig and play with this but it seems for the sysapproval_approver table there's a long standing known issue. See here: 

https://www.servicenow.com/community/developer-forum/personalize-list-control-for-approvers-related-...

 

Hopefully, others can help here and provide an alternative. Sorry I couldn't provide more positive news.

I checked to see if we could add filters or avoid changes via Preferences etc but sadly I haven't found anything. I just thought I'd let you know you're not the only one here.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 

Thanks, Robbie

 

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