How can I add an email attachment to a request created from an inbound action?

[heidiyablonski]

Hello community,

I have an inbound action that creates a request,ritm and task but I can't get the attachment from the trigger email to attach to the req, ritm or task (like it works for an incident inbound action).

How can I determine why the attachment isn't coming over and/or how can I make the attachment carry over to the req /ritm or task?

I am a n00b -please be kind, all suggestions are greatly appreciated.

Thanks,

Heidi

[pothukuchirsnh]

Hi Heidi,

I would add this piece to your script in the inbound action:

GlideSysAttachment.copy('sourcetable', 'sys_id', 'destinationtable', 'sys_id');

If you can post your existing code, I can explain further on how to use this.

Thanks,

Ravi

[heidiyablonski]

Thank you!

This is my code:

createRequest();

function createRequest() {

gs.log('Executing......'+email.body.username.toString());

//Get Requested For

var usr = new GlideRecord('sys_user');

usr.addQuery('user_name',email.body.username.toString());

usr.addActiveQuery();

usr.query();

if(usr.next())

{

var grRequest = new GlideRecord ("sc_request");

grRequest.initialize();

grRequest.requested_for = usr.sys_id;

grRequest.short_description = email.body.url.toString();

grRequest.description = "received from: " + email.origemail + "\n\n" + email.body_text;

var requestSysId = grRequest.insert();

gs.log('Request Number...'+grRequest.number);

//Create Request Item

current.requested_for = usr.sys_id;

current.short_description = email.body.url.toString();

current.description = "received from: " + email.origemail + "\n\n" + email.body_text;

current.cat_item = '5f48751edb58030081d8f9b9af9619ca';

current.parent = requestSysId;

current.request = requestSysId;

current.approval = "approved";

current.insert();

//Create Task

var grTask = new GlideRecord ("sc_task");

grTask.initialize();

grTask.requested_for = usr.sys_id;

grTask.short_description = email.body.url.toString();

grTask.description = "received from: " + email.origemail + "\n\n" + email.body_text;

var taskSysId = grTask.insert();

current.cat_item = '5f48751edb58030081d8f9b9af9619ca';

current.approval = "approved";

}

}

[SanjivMeher]

Ideally it should get automatically attached to the Requested item. What is the size of the attachment?

[heidiyablonski]

38 KB. From what I am understanding the attachment should by default be attached to the first record created (the request), but the attachment isn't on the req, ritm or task.