I would like to configure my Agent Workspace Landing pages to be accessible based on either group or role. For example, I have a landing page titled "Report Overview" and only want a specific set of users (either by group or by role) to see this land...
How to capture notification in work notes.I have requirement When notification send it should capture to work notes.Could you please help me to achieve this
Hi guys, Would like to as your help on how do I trigger a business rule using a scheduled job? or is there any other way to do this? I just wanted to remove the inactive users from their group. Currently, this business rule is working whenever a use...
I have an onchange client script where i have a function that gets the error "Move function declaration to function body root."Getting an error in the client script for the function " SvcCatalogGetDateDiffParse"Can you please check the client script ...
Hi All, I have a requirement to fetch the list of all applications a server is related to in the catalog. the relationship is captured in cmdb_rel_CI table with type Depends on :: Used by. I tried to create a list collector variable that is read only...
My requirement is to change the time zone of fields on change form (planned start date & planned enddate) based on the time zone selected. How can I achieve this? I have tried this, but I don't think there is any method client side which sets the tim...
What is Glide System? Glide System API running from server sideThis API will provides different methods to get information about the system, the current Logged in user, etc. The Glide System global object is gsMany of the Glide System methods facilit...
Team , We have a modules under Policy breaches , now we don't want Remediation action module to be shown under policy breaches , what would be approach do i need to follow to remediation action module to get rid off from here ?Much appreciated your h...
I would like create a macro variable but this option is not available
Hi Guys, Am new in ServiceNow Implementation. I realize that whenever argent added the additional comments, the state need to be manually change to On Hold ,On hold reason: awaiting caller. I have created a business rule as below: When additional co...
When an emergency change is rejected, it is not reverting back to New state and moving to next state. Checked flow designer flow and approval policies but couldn't find anything. We are using San Diego version.
Good morning, team: I have a table of documents in which the user uploads attached files in a 'file_attachment' type field in case a file is uploaded in doc or docx format, i want a PDF conversion to be done so that the next time it is downloaded it ...
Hello,We have a use case for a 24x5 (mostly) weekday SLA schedule, with the qualification that it needs to start at 6pm on a Sunday (when our internal support team coverage starts) and end at 6pm on Friday.I've tried a few different combinations of s...
Hello Experts, I have a request from a user to create an ACL that restricts who can write to the Scrum Role field on our Group Members table. Our customer would like to restrict write access to users:in the ITBM Administrators group ORhas the 'safe_s...
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