- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-16-2017 05:21 AM
My team works on both Incident's and Tasks. I am trying to build a report that will show all closed/resolved tasks and incidents today. Ideally it would show when one of my team members marks it as resolved/closed and not the systems reporting of closed (I believe there is a waiting period to be reopened).
I have what I believe is a working version of the report for Incidents only, however I can't think of a way to combine the two reports.
Appreciate any advice I can get.
Have a great day!
-Chase
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2017 10:51 AM
RE: how to find the version when you're not an admin: on older versions, you can get it by hovering over the logo at the top left (newer versions just say "Powered by ServiceNow").
You can also go to [yourinstance].service-now.com/stats.do
The Build Name will give you the human name of the version.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2017 04:59 AM
Select an AND after task type is incident and then in that drop down, scroll down until you see Incident + You'll have to open the drop down again after selecting that and will now see the incident form fields. That's how I got to incident.resolved
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2017 05:07 AM
Unfortunately I don't have an Incident or Incident + using an AND operator after task type. I'd seen Incident.Resolved before and have yet to find it in any report. Wondering if it's the way our ServiceNow is setup.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2017 05:10 AM
Which version are you on, not that it should matter?
Do you have show related fields at the very bottom of the list?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2017 05:17 AM
Not sure how to find the version when I'm not an admin. I don't have show related fields, only remove related fields.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2017 05:41 AM
Do you have a good communication string with your admin(s)? Can you see if they can see that field?
