How can I make the messages I send via whatsapp to be assigned to the agents' queue even if they are offline?

Cristhiane
Tera Contributor

‎07-28-2022 06:43 PM 

How can I make the messages I send via whatsapp to be assigned to the agents' queue even

if they are offline?

I need all whatsapp messages that are generated after working hours to go to a queue so

agents can respond the next day without them automatically closing.


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Yousaf
Giga Sage

‎07-30-2022 02:42 AM

Hi Cristhiane,

Please go through this document,

Transfer WhatsApp chat conversations to live agents


Mark Correct or Helpful if it helps.


***Mark Correct or Helpful if it helps.***

Cristhiane
Tera Contributor
In response to Yousaf

‎08-01-2022 05:52 AM 

Thanks for your response!
I already did this but my problem is that I want whatsapp conversation to
be assigned to agents even if they are offline and you don't know if this
is possible.

I need this because I need conversations to show when agents become available
again. As if they could stand in a queue... But conversations are automatically
terminated when there is no agent online...

I thought it might be the way I'm building my virtual designer...
 

 

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