How can I make the priority field editable in the incident form?

[jesusnava]

Hello,

Greetings, By default, the priority field is read only in the incident form but I would like a certain role, to be able to modify the Priority, do you have any suggestions?

Thank you!

[Deepak Ingale1]

Hello,

On incident form, Priority is based on Impact and Urgency. You can find documented information on below link to achieve your requirement

https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-management/ref...

Note: Please mark reply as correct / helpful if it answers your question

[jesusnava]

Thank you Deepak, 

What I would like to do is not to disable de data lookup, all I would like to have is the priority field editable, remove the read only.

Thanks!