how can i set the work notes updated by system administrator

[lakng]

we have a business rule which will set the approvals no longer required, in the business rule we have given the work notes as "approvals are auto mated by system"

but finally the work notes are being updated. but not by the system. with the name of the user who triggered the BR.

so how can i make the work notes updated by system administrator not by the user not triggered the BR

[Alberto Consonn]

You can't do this cause the first activity has been executed automatically by the system, this is the best you can do, I think it's okay.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[lakng]

but by using this, when i try to do this by impersonating the itil user, it is setting back to my account even though the updated succesfully.

so there is some issue using impersonate

[Alberto Consonn]

why you need to impersonate to itil user? this action will be available for admin user, so this is a no-issue for me.

[lakng]

i have create a change record by impersonating the itil user.

after updating the worknotes i have refreshed the page and it came back to my account

so my requirement here is, want to update the work notes by system admin without no issue for any user.

but through this option the users will be having some issues correct.

[Alberto Consonn]

This is the only way to achieve your requirement, I can't see any other alternative.