When email sent " you have mentioned in..." email when we click on email it should route to the inc
Please provide me email script
Forum Posts
Trying to hide empty variables
Hi Guys! I am trying to hide the empty variables on my form but it seems like it is working for the variables that are not under/in my Catalog UI Policies. Every variabel that i have under the Catalog UI Policies is not affected. It i can see that th...
Pulling Data from 2 separate tables into a UI Action
Good Afternoon, I have a dilemma where I am firing an event via a UI action to trigger a notification. At present this is on the problem table but I am having issues pulling in details from the problem task table which is also needed to go into my no...
Set per user quantity is not working and submit /save is out of frame
I am trying to select set user per quantity but it doesn't work and also save button is not in the frame , please let me know what to do in this case
Can i convert my instance to old look and feel if yes please help me how to configure it
Hi,Can i convert my instance to old look and feel if yes please help me how to configure it.Below mentioned instance is Vancouver instance looks like older version :Image1: Please find the below SS which are for the Vancouver instance which is my PD...
Resolved! When a user doesn't login for 60 days remove him from groups with ITIL role only using Flow Designer
Hello All, I've a request to remove a user from the groups with ITIL role if he doesn't login for 60 days by only using Flow Designer. Please help me with the design flow. Thanks in Advance.
Create a Knowledge article from a HTML file
I have a html file. I want to create a KB article from this html file content. How to do that ?
Utilize the Document Templates for RITMS
Hi All, I have created a HTML document template which is a PDF. I would like to attach this template to the RITM whenever a particular form gets submitted.Can anyone suggest how we can achieve this. Thanks in Advance.
Want to skip approval if requested by is same as approver
I have one group approval on RITM after request submit in that group there are two persons for approval 'A' and 'B' .My requirement is when the request is submitted by 'A' want to skip approval.
How to prevent task based fields from getting updated
Hi All, I have a custom table which is extending Task table so all the task fields are inherited in custom table. Existing configuration- When the ticket is marked as closed, task fields(which are on custom table form)- 'closed' and 'closed_by' gets...
servicenow - cisco call manager integration
Hello, I am trying to integrate ServiceNow with Cisco Call Manager. Looks like CISCO Call Manager supports AXL API: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html Now I am trying to build the integration....
comments field in list view
Hi,We set "Attribute = no_truncate" In the additional comment field of the incident table.HTML tags are displayed in the list view.Please tell me how to prevent them from being displayed.Thanks in advance.
User should not change the state value from list view (clue:data policy)
User should not change the state value from list view (clue:data policy)
Resolved! Can some one will help me out how to create a ticket in "Hi" Portal
Hi,Can some one will help me out how to create a ticket in "Hi" Portal. Please help me out with the step by step process to create a ticket in Hi Servicenow portal. Thanks,
Resolved! Can i convert my instance to old look and feel if yes please help me how to configure it
Hi,Can i convert my instance to old look and feel if yes please help me how to configure it.Below mentioned instance is Vancouver instance looks like older version :Image1: Image2 : Now my query is i want to convert the instance to Image 1 which...
