I've created a custom table and I am having some weird behavior. When setting a task to "On Hold" it updates the task table to "Closed Completed" and sends our users an email stating that the ticket is closed. How to I update the the task table to...
Hello everyone,I need help with aligning HTML texts. In below image content should align properly. How to do this. Help with the correct HTML tags by referring above highlighted image.
Hello all,Can someone explain to me why some of my email notifications do not display the watermark in the body although I have unchecked the Omit watermark checkbox and set the property 'glide.email.watermark.visible' to true? In addition, is there ...
Hi Team, I have created 3 reference fields in Product offering table but on populating the value on any of the fields is clearing the value on saving the record. I just created the 3 fields with no customization or scripting. On checking the script ...
I have a requirement where HR team imports an excel sheet with a 'Department' column. They do this through a Catalog Item. On the catalog item they select a 'department' variable. Now the requirement is that excel sheet Column and the Variable select...
how to hide variables in in service catalog form in portal but after submitted the request once i open the ritm in portal on that time i need to display. i tried below script: Issue: once i opened that request RITM in portal those fields are not d...
Hello,Wondering if anyone can help me...Every user has an assigned computer within the table cmdb_ci_computer and what I want to achieve is an onChange client script which when the caller changes it looks at the table and populates the asset tag fiel...
Hi we have scenario where case is linked to RITM and updates on the RITm is copied to case additional comments to be sent to external customer via workflow script of RITM Snapshot of the code which updates case is as below and this is all working fin...
Hi All , I have a requirement where I need to hyperlink the RITM number in my worknotes. I am implementing this scenario in my run - script activity in workflow , along with the other part of script. I am writing the below part of HTM to hyperlink t...
Hi, I have a variable set in that created a variable called 'price' which is a single line text.( i want to use that variable set into multiple record producers) for the variable price i want default value as sys id of that record producer. i tried o...
Hello Team, I have a small confusion regarding change management oob workflows present in PDI.When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger...
Hello all, Email notification that are being sent are not visible in work notes of the incident but they are visible in the notification section, can someone suggest some suggestions to resolve this
Hello,I'm having difficulty trying to gather descriptions for the following fields. Is anyone able to provide meaningful descriptions of what these store and how they are used?Thanks in advance,SB Field NameDescriptionLabel NameData TypeLengthTable R...
I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...
Hello All, Does anyone give me practical example of the sys_translated table what is the use of this with an example please?I have read the following docs but not understand the exact purpose of this.https://docs.servicenow.com/en-US/bundle/utah-plat...
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