how can i set the work notes updated by system administrator

[lakng]

we have a business rule which will set the approvals no longer required, in the business rule we have given the work notes as "approvals are auto mated by system"

but finally the work notes are being updated. but not by the system. with the name of the user who triggered the BR.

so how can i make the work notes updated by system administrator not by the user not triggered the BR

[lakng]

grChange.work_notes.setJournalEntry("Change Management Approvals are Auto Approved by System", 'Admin');

will this work?

[Alberto Consonn]

Nope, the syntax is wrong, you can't use the user in the second parameter.

[lakng]

ok, but its working. can you correct it Alberto?

[Shrutika Surwad]

Hey

please follow following thread

https://community.servicenow.com/community?id=community_question&sys_id=b1afba2ddb58dbc01dcaf3231f96...

Thanks,

Shrutika

[Shrutika Surwad]

var msg = "Change Management Approvals are Auto Approved by System";

gr.work_notes.setJournalEntry(msg, 'Admin');

gr.update();

try this