How do I create a report showing ticket closure percentages

[Peter B]

Hello,

I would like to create a report showing data of the ticket closure rate for a month's worth of data. For instance, I would like to generate a report showing out of "x" amount of tickets that were opened this current month, we are closing "this percentage" of them. I am new creating reports so any help would be great thank you.

[sachin_namjoshi · Accepted solution]

use below solution

https://community.servicenow.com/community?id=community_question&sys_id=a3bdc76ddb9cdbc01dcaf3231f96...

If you need percentage, then you will have to use performance analytics.

Regards,

Sachin

[Lakshmi51]

Go to reports > view  create reports and give the condition created by this month  and go with pie or bar chart it will help

Please mark the answer correct and also if this help mark helpful.

Thanks,

[Priya Shid1]

Hello peter,

you can do that using report module given .you can use stack by condition as state display data as active and aggregation as average state .

Please mark if that helps!!

[Peter B]

Thank you everyone, my question was answered!