Resolved! how to attach a file by default in attachment variable in service catalog
how to attach a file by default in attachment variable in service catalog . user should download that sample file and add data and upload it again in same variable.
Forum Posts
Resolved! Record Producer not displaying on Portal Page
Hiya Guys I logged this issue to HI by they advise they couldn't help and to reach out to the community. I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, m...
Pushing cascade variables from the Order Guide to the Request form **SOLUTION**
I believe I have finally created a simple solution for populating the Request with cascaded variables from the Describe Needs page of the Order Guide. I searched for over a week and couldn't get a clear solution, but will try to make this as clear as...
How to use variables of catalog items in notifications.
Hi All,I have a catalog item once submitted the RITM will be created. Once the RITM is created I am creating few notifications based on status of the RITM. In the notification subject and body, I need to use the variables of catalog item, (e.g., In c...
Resolved! How to show the groups that the current user is a member of on Service Portal
Hello, I have a form the service portal and I need to have a field that show the groups that the current logged in user is a member of. So when a user comes to the form, they will only see groups that they are part of in the dropdown. Should this be ...
How to make 'Revert to New' UI Action available at 'Scheduled' State on Change Request Form.
Hki, We got a requirement to include 'Revert to New' button to visible for Scheduled State on change Request form. At present, the 'Revert to New' is available once the stage reaches to Asses and not available for later states. How can I make changes...
Resolved! filter in reports
in list report widget is it possible to apply the filter like we do in normal list view of table. i want to perform show matching and filter out operation in list report widget but I am not able to see any option in the menu, can some one guide me ho...
Add custom field to dialog popup when click on Propose to major incident button
When a user click on Proposed to Major Incident from form Context menu, then this dialog pop-up and it has two fields, my requirement is to add one more mandatory custom field here. Field Name :- Managers GroupType: Reference(sys_user_group) Help me ...
Relationship of users and groups 32
How users are related to groups , ? Means Many to many or one to many ?
Integration between IBM Tivoli Workload Scheduler and ServiceNOW
Hi all,I have an IBM TWS environment and I am managing all events generated from JOB Schedulling issues using TWS itself. We have ServiceNOW on our company and I ´d like to be able to open and close Trouble-Tickets automatically in SN directly throug...
Performing AQI checks before publishing a Knowledge Article
If you're using ServiceNow's Knowledge Management module, you might have noticed a button labeled "Perform AQI" on your knowledge articles. But what exactly does this button do? And how can you use it to improve the quality of your knowledge base? Kn...
Why do some users have a capacity of Empty in the awa_presence_capacity_group_queue table
In the awa_agent_presence_capacity_group queue we have a number of users who have the Capacity field set to Empty instead of the number specified in the chat channel. Does anyone know who to stop this happening?
User have one or more roles ?
What type of user (persona) has clearly defined paths and workflows in the platform and have one or moreroles (ie itil and approver_user)?
Table does not show up to select in Choice List
I have a custom table which I want to point to from Choice list on another table. It does not show up in the available tables. I have application access set and read access is for all. Table also has display name. How can I get this working?
Update multiple records at one time .124
Which two features allow you to update multiple records at one time ?List EditorUpdate selected ActionField update Action
