Hi @PavanK960672992 Trying to create multiple records from JSON using the below script but the records are not inserted. Script: var reqbody = request.body.data; var parsedData = reqbody.alerts; gs.info("event : REQ " + reqbody); for(var i=0; i<pa...
which roles can move the Problem to the Closed state from Assess state?
Hi All, We are trying to use the OOB hardware asset management which comes as part of the ITSM product. I understand that there is a link made when a CI is created to an Asset record based on the model. We have instances though where we will have a ...
Hello community,We don't want non-itil and non-admin users to access Native UI platform using web link.According to the KB : Restrict ESS or non-role users from navigating to native UI by manipulating the URL - Support and Troubleshooting (servicenow...
In incident form if i change a caller field his information i.e department, mail, manager, phone number should be auto populate in description field. I need to store values/push values in string and them have to get same array to CS and then set des...
I just want to pass assigned to information from server side to client script so that when i change incident assigned to value description should take the value as shown in below pictures but its showing undefined. what went wrong? where modificatio...
Hi, We have a String field in our staging and target table which has to copy the value from the sheet. when we are loading the data(transform map) it is changing the value which is being sent Example: if the value is like this 박명선 it is converting it...
Hi,I need to close the problem ticket if its in resolved state for last 14 days. Can someone please guide me to achieve this.Thanks,Priyanka
Hi i am unable to create a new UX Form Action Layout Items because the New button is missing. https://instance.service-now.com/sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229&sysparm_record_target=sys_ux_form_action_layout&syspar...
Hi, I would like to know how I can send reminder emails to the the person in every 6 months if the status of the CI is not being changed. Let me explain it as below:There is a read-only field called 'Compliance Status' in a CI form and there are 2 ch...
Hi Experts,We have a field called "Caller" and "Incidents opened by Caller" fields on call record. Caller is referencig to user table and Incidents opened by Caller is referencing to Incident table. Requirement is to display all the incidents of th...
HiNot sure if this is the correct forum, but I trying (and failing) to get our managed service providers to add a Role to a user so that he has the request cat function. Our provider is stating that you cannot add a role only to a group and that if...
Hi All,Single Line Text type of variable on catalog is allowing to enter more than 256 Characters. User can submit request by entering more than 256 chars in a variable. Is it a normal behavior.As Single Line Text is having at most of 255 Char, more ...
Hi Expert, I have created one custom report which I have moved in different environment. Now, the problem is report is available on "sys_report" table but it is not visible under view run >> All report list. Even though I have tried publish tab off ...
Hi SNC,Greetings. How to find record name and table name with sys_id of any instance table's record?(i.e.,)1. I have a sys_id of client script or b.rule or any system related = Yes i can find that in sys_metadata table. Let's take this scenario :2. I...
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