Hello All, I am creating a new catalog item in which I used a reference field "Name of the user" which takes the values from sys_user table.While clicking on search icon currently it is showing the user records with columns ( userID, name , first nam...
Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....
Hello There, Few of the emails (in response to approval) are not being processed, and the log says these are ignored as the mail body is more than the allowed limit. But those emails don't contain much of the text, just the signature of the user and ...
Hi All,I have received the investigation request from client as given below. Confirm whether operation log of user with security_admin role is recorded in transaction log , Event log , System logConfirm whether the operator's role appears in transac...
Hi All, I want to learn about Read Replicas especially the setCategory and getCategory methods - how to use them, where to use them and what plugin do we need in order to use them. . .
Need to create a report in ServiceNow that will display the following two things. The oldest open Incident and the oldest updated incident. These need to be grouped by Assignment group. I can see loads of reports displaying tickets older than 30 days...
As you know, most of our gadgets are now taking photos with high resolution. Same with the users of our platform who are taking photos and attaching it to their requests or records. Big file sizes uploaded to the system require bigger storage. We wou...
Is there space on the upcoming SN roadmap for improved image management? Content contributors / submitters like to post huge screen captures. They do not like to resize their images locally before upload. Every other social media service they u...
Hi All, We have around 100 people who are fulfillers and around 20 Requesters (End-Users). They don't have a single idea how SNOW works. We are planning to provide training for them. Are there any free or paid trainings provided by servicenow regards...
Hi All,I have created Create ACL to give access to the 'New' button on the Related List for Catalog Tasks on the RITM form for specific group and catalog items.Code works well when i give sys id of the catalog item directly but when i am storing the...
Hi Team, Is it possible to extend Response time of Agent to Accept/ Reject the conversation with requestor? By default, it is taking 60 seconds for Live Agent to Accept/ Reject the conversation. Please find the attachment for your reference. Regards,...
hii all, please can anyone answer this question? I have this question if category value is none hide the subcategory field using client script. please help me out form this. thanks in advance
I'm not sure if this is possible, but I'm trying to dotwalk within a Notification to include a field from another table. The table in which the notification resides is the Demand [dmn_demand] table. The field which I'm trying to include in the notifi...
In the narrative Narrative Document - IT Workflows ITSM Standard SKU - Consolidate IT Services (Outcome) SanDiego https://servicenow.highspot.com/items/62414c613febd5c32678c2b5?lfrm=reli#5 I'm supposed to see the Open Dependency View Button in the Ag...
Hi all, I'm struggling with a flow that I'm working on. The end goal is to automate lease upgrade ticket creation based on the Scheduled Retirement date of Computer assets. My flow looks up computers on the Assets table with a Scheduled Retirement da...
