Resolved! Trial Version
Dear All,I am new to ServiceNow and would like to download the trial or demo version for practice purposes. Please how do I do that?Thank you!
Forum Posts
Resolved! Error MessageNo valid config found for booking an appointment for catalog id
I am working on walk-up experience appointment booking.Created a record producer for the table wu_appointment with 2 out of the box variable setssn_walkup_variable_set and sn_appointment_variable_setwhen i am clicking on try it UI action, getting the...
Resolved! Need to create a bidirectional integration between two Snow instances by using OOB table API
Hi I need to create a bidirectional integration between two Snow instances by using OOB table APIin ex if i create or update a incident in source instance it should create or update incident in target instance and viceversa. Can anyone help me in d...
When an incident is closed needs to trigger a survey notification
Hello everyone, When an incident is closed needs to trigger a survey for caller and also notification needs to be trigger. But survey is assigned to a caller i created trigger condition, but notification is not triggering.
How to give Access to Visual task boards
Hi, When users search for Visual Task boards in the filter navigator they should the Visual task boards, how to provide access to it like below?
Resolved! Field Access for Additional comments.
Hello,We have a requirement on Customized Table in which Additional Comment field should have write access for snc_internal role with a filter Opened by is (dynamic) Me. For this we created a simple write operation ACL for the required table and fie...
Resolved! Copy parent incident fields to child incidents when the parent is resolved
We have to Copy mandatory details to child incidents when parent incident is resolved.Meaning, as per the OOB If a parent incident got resolved, child incidents will get auto resolved but without filling mandatory fields which result blank details in...
Resolved! How to do assignment group using the flow designer.
Please check below requirement and help me to get configure assignment group in flow designer using script.Basically, we need to populate using based on the Dot walkWe have when we are submitting CI in RITM. Creating a task, we have a variable which ...
Recommended options to configure large number of choices under a variable in catalog item
There are scenarios that require more than 100 choices under a single variable in a catalog item without creating a custom table. Will creating too many choices create bad User experience and is there any limit to the choices that can be configured u...
Resolved! Scheduled Report - Email Subject Line with Local Date
I have an existing scheduled report with a date in the email subject line. It is showing UTC date: javascript:"Changes Approved On " + gs.now() How would I change the code to show the local time? I can show local date/time using the following, but I...
Resolved! Scheduled Publish Date in Knowledge article is not performing per required functionality
Hi All, I Have a Knowledge Base with "Knowledge - Instant Publish" workflow. When I select a Scheduled Publish Date as a future date and save the record and click on Publish button then the article is directly published.Ideally it should go to Schedu...
Resolved! Deleted filed still shows up in the List layout and form layout but not in table ?
Hello,I have a string field 'platform'(u_platform) , i tried to convert it into Reference. I have deleted the field and created a new one with the same name 'Platform' (u_platform) but as a reference field. All this is captured in a single update s...
Resolved! Error in update set "Type change not allowed."Cannot covert from string to reference
Hi Actually, I had 2 fields namely "Application" &"Original request" on exceptions table. Both are string fields. Now I have deleted that both variables and created new variables with type reference field. And i captured that in update set. When I mo...
Resolved! Scheduled Publish Date field not working on Knowledge form
Hello, I have an issue with the Scheduled Publish Date field on the Knowledge form. When I put some date in the future, the knowledge article is supposed to get into Published state, when the date is reached, but this does not happen at all, it just ...
Resolved! Create Multiple Catalog Tasks Based on RITM Quantity
Hi I am creating multiple RITMs from MRVS rows in Flow Designer. How can I create a number of catalog tasks based on the quantity field in RITM? Thanks