Hi, Based on my requirement to populate the resolution note in additional comment field I have created a Business rule (Before, insert/update). So whenever user update both the Resolution note and Additional comment the updates are getting merged and...
Nom noms
Could someone help, due to high volume of tracking problem ticket completion , I need to setup a report which generates with Problem Records whereby all Problem Tasks had been completed. This is to ensure I can Complete the Problem Record since Prob...
I have one requirement where after the manager approval is done, the user id selected on order form should be added to AD group and the request should be closed. The mail id for the AD group is provided, but it is not available in the developer insta...
below is the cascade filter created. Below is the target table record. Below are the tags I've added on the incident records. But it is not filtering the records. Below is the dashboard output. Any suggestions on achieving filters based on tags...
Hi, I have a requirement where i need to validate SCTASK closure in flow designer when closing a RITM manually. Scenario:Once the RITM is approved, automated tasks gets created via the flow and additional manual tasks can also be created. When RITM i...
I have a Custom scoped application where start and end date fields(Date and time field) were created, I was trying to calculate the duration between them and set it to Duration field. For some reason it is not working if start date and end dates are ...
Hello, I'm working on the ITSM implementation course, and I seem to have hit a roadblock with the Change Models task. Any assistance would greatly appreciated. Thanks.
I need to hide a group record that only users that are members of a specific group can see this record. Other users cannot see this group record, but they can see others.
How to create health check reports for Operational health check report prior to country opening hours and for 2 shifts for global services.
Hi All,I have created a custom table in scoped application called "Service Desk Incidents" which is extended from Task table.I have a requirement for Auto Close these SD incidents after 2 business days(excluding sat and sun) of being resolved.I have ...
Dear all,Please help me choose one of the following a question below: - When working on a form, what is the difference between Insert and Update operations? 1. Insert creates a new record and Update saves changes, both remain on the form2. Insert cre...
Hi , I have requirement to show all the RITM's pending that logged in users approval needed in service portal. Can any one help me with this? Thanks in Advance!
Have before BR on RITM and Task table with condition additional comments or work notes changed. It is creating duplicate additional comments and worknotes entry. BR on RITMvar comment; var grtask = new GlideRecord('sc_task'); grtask.addQuery('p...
Dear Community, When i select the table name as request i am not able to select. Thanks in advance
