how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[btreseder]

how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?

[Anurag Tripathi · Accepted solution]

Sorry, i think i made a blunder here. I reversed the operator

replace this line

if(difference < thirtyDays )

with this

if(difference > thirtyDays )

I just cross checked it on a demo instance, it seems to work fine there

[btreseder]

Yes, now it worked. That was it. Thanks so much and Happy Holidays to you!

[Anurag Tripathi]

Aaahhh finally...happy holidays to you too.

Please mark the answer correct of it helped you

[Kalaiarasan Pus]

Best possible solution :

Have a before update business rule on incident with proper conditions ... Check the closed date .. If it is more than 30 days, abort the action and display a message for the user to know ....

[btreseder]

Thanks for the quick response.   I like this suggestion; however I'm not familiar with how to add this type of condition.   How do I enter that data?